Caribou Coffee

The first person who took my order was wonderful. The others seemed annoyed. So my rating of service doesn't reflect the first person in the least. I asked for my 🥯 to be Toasted which i assumed (maybe that was my bad) also meant would be sliced. It wasn't either of the things I asked for and I ended up waiting after I got my drink for the bagel to be ready.

Terrible service. Placed a mobile order, pulled up, they greeted, I told them. Right away began lecturing me about how I just placed it and it would take 5 minutes. I was understanding and even offered if I needed to leave the line and drive around, they said no, but that I would have to if a bunch of cars pile up behind me. 3 cars are waiting a head of me, no one behind me, make it up to the window where the lady opens the window and stares at me, I’m confused so I nicely say, “hi, I had the mobile order.” This crazy lady waved her neck and head at me, eyes wide open. I’m quiet, speechless. She hesitates for a sec and scolds me, “you’re supposed to tell us when you’re here!” I immediately am like, “I did! Why are you scolding me?” She argues that she’s not, I said she scolded me at the intercom and she’s doing it now at the window. She says it was her coworker and slams her window. Another lady, Amy, comes up to the window and asks how she can help. I said I have a mobile order and her co worker didn’t need to talk to me that way. She argues that I didn’t tell anyone I was here, and in my confusion ask how that’s possible when they scolded me for not having my order ready at the intercom, where I told them I was here. She says I drove off, I say I never did, and she says they saw a car leave the line and assumed that was me. I tell her it wasn’t and their assumption is incorrect, I’ve been in line the whole time. Instead of acknowledging they made an assumption and my order would be ready, she chooses to argue with me further and tells me she and her co worker doesn’t deserved to be yelled at, I tell them they’re yelling at me, and her co worker waved her neck and head at me. She says she doesn’t know why she did that but she’ll talk to her. This woman hands me my drink and food and says, “don’t come back to this location!” slamming the window shut. I yell FU and drive off. I want my $2 tip back, they don’t deserve it. I called corporate and they offered me a free drink that expires in 2 weeks!! Weak. I called back and complained in the afternoon to another manager and she didn’t care. So yeah, that’s my story. It seems corporate and the stores have a toxic relationship over their app making ordering harder for stores and customers, but the employees don’t know who the real enemy is and choose to take their frustration out on customers. I’ve had box stores tell me corporate doesn’t understand how it really works in the field, and I’ve always appreciated and understood that, but this? Don’t yell at me because your employer doesn’t value you.

They don't have the courage to ask for a tip they instead say, " it's gonna ask you a question;" as if it's appropriate to ask for a tip while stooping over the victim in the drive through. And tip for what? Doesn't Caribou care about their Boo's?

Reply To Owner: Ha! You're just responding to my review because doing so helps maintain a higher rating in Google's algorithm. What exactly do you want to say to me that can't be said in this open forum? Come on, let us all hear it.

Always my favorite location. Kindest, friendliest team and I love all the smiles. This time I tried a ham and cheese bou-ritto, didn't get the hit sauce i ordered with it but still my favorite caribou.

I met a person to complete a FB Marketplace transaction in a public place. The facility is clean and appealing. I would recommend this spot to anybody looking for a nice, quiet spot to meet friends, etc.

Best Caribou location in the metro, I've been to many and this is the gold standard for service. Location is great, they have a drive-thru, they have 2 conference rooms and an open floor plan so you aren't packed in like sardines. Staff is amazing. Highly recommend this location.

This particular Caribou is very nice. the staff is extremely helpful, and nice to their customers. they treat their customers are respect and seem to remember customers named after coming there for awhile 😸. I don't like is a cut all the trees down in the outside area which is going to suck in the summertime. Everybody wants shade when they sit outside drinking coffee ☕. Sitting under an umbrella is just faking lame LOL 😂 hope they plan to put in fake trees to make it more real. Joke but I really did like the trees is that area made it more private. Seems this summer I'll have to find a place that has a out side area that is more private......

30 min for a small latte and only 3 cars in front of us and no cars in the parking lot. Not worth it.

Came here with a friend in the morning when the place was basically empty. We waited 25 minutes for our food and had to go remind them cause they forgot what we even ordered. The employees were loudly discussing how my food was already sitting on the counter even though no one yelled it out or realized to tell me. They also didn't warm up the other food item. Terrible service

NOT the greatest place to work. I was fired for being late a few times. I had to Uber to work each day since I didn’t have a car at 5:15am. NOT the most EMPATHETIC or UNDERSTANDING towards NEW employees. NOT the very DIVERSE in terms of RACE amongst employees. NOT very CONSISTENT in schedule. There were days I’d show up to work and they would just send me home saying “oh, you don’t have to work today” after getting there before 6am. They didn’t tell me about a scheduling app until a MONTH INTO THE SHIFT.