Krispy Kreme

Light airy donuts at a good price

I was on my way to the house after leaving the bus station. I was after 8am and I was hungry so why not stop for some Krispy Kreme donuts. I should have paid attention to the fact that the hot light was not flashing. It was cold that morning so we decided not to get out the car and go through the drive through.

The line was wrapped around the building. The first window has a sign on it that says order at the next window where you pay basically. We ordered a dozen glazed, half dozen cream filled and half a dozen sour cream. The lady at the window repeated it more than once. For a minute we thought the order would be wrong but it was not wrong.

We opened the box when we got home and were disappointed. The donuts were pretty much hard. Fresh donuts are soft and tender. Next time we will only stop when the hot light is flashing or ask are these made within the last 30 minutes otherwise I don't want them.

I placed the order via their app for a set pick up time, which would give them 45 mins to prep my order.
However, when I got there, they told me to wait for another 45 mins because their machine broke. Don’t they think they should have let the customer know ahead of time?
There was no apology, no “sorry for the inconvenience”. Super rude.

The cashier could be a little more friendlier, but overall service was good and they actually had their promotional donuts left.

Now I have loved the KK all my live but two visits the Albany GA location recently has been a bit disappointing. They are not pleasant. This last time they had no cake donuts of any kind. But classic glazed were good.

Came on day hot donut was not working.

I placed an order 4 hours prior to the time that I want it delivered. I received the order to hours and 40 minutes after it was supposed to be delivered and then it is not what I ordered. I received one Box of strawberry glaze in 1 Box of regular glazed in which the 1 Box of regular glazed Was supposed to be 6 glazed and 6 strawberry filled. I am terribly disappointed at the service that I received especially after spending $30 and I understand that part of that was delivery but 3 hours later and cold doughnuts doesn't sit well with me...

The food here is always good. The only reason I didn't give this place a higher rating is because of the way that I was treated when I wanted to use one of the coupons that they (Krispy Kreme) sent out in the Sunday's paper. The cashier saw my coupon and got really angry and wouldn't honor it! I told her at the speaker that I had it and she was fine until she saw it. It was the one that said"buy one dozen for a certain price and get the second dozen for. 99. She straight out told me that I couldn't use the coupon after I had ordered my donuts and told me that I had to buy 2 dozen before I could use the coupon without even reading what the coupon I had in my hand stated! I cancelled the second order went home to contact a manager. When I called back she answered the phone and told me that there was no manager ever there and to call back another day!!! I have not been back since. I don't spend my money where I feel mistreated!!! I work to hard to give my money to a business that that helps to provide a paycheck to a person that is rude and truly needs an attitude adjustment!!!

My doughnuts were really fresh and hot! The server at the window was friendly and had a beautiful smile. She also told me how to get another dozen free on my next visit!

My lemon filled donuts were oh so amazingly fresh and scrumptious, that I could have cried. They were extremely HOT & FRESH, so the sign lived up to its hype. My donuts were so GOOD I could actually over look poor customer service (which says a lot), but the customer service was as good as the donuts on this particular night. Way to go Krispy Kreme!!!