The French Café - Hamlin

I own a business and I always read reviews to see how we can improve so I hope this will happen here because I love this place! This place has some amazing food and the coffee is so smooth and delicious I drink it black! However since the last manager left a few months ago things have changed in regards to customer service. First the tall Brunette is not very happy at her job and rarely smiles. Second I am paying a tip that is the same as a sit down restaurant but the table service is nothing after the food is first brought out. I never have anybody come back and check on me and I always have to go up to the counter for a refill of coffee. Other than that this place is great!!

The pastries and espresso drinks here are absolutely amazing! Worth going out of your way for.

I happened upon this French cafe and I’m so happy that I did. I’m still here and posting a review right now so that I don’t forget! The quiche Lorraine with side salad was delish!! It’s a big portion and so tasty and fresh! The latte was yummy as well. It’s not a cozy little cafe but you still feel welcome to take up a table with a computer and notebook. I’d definitely come back!

Nothing to share, I’ll send my reviews to the city council and others to see how this establishment can me dissolved. It may take sometime but I have patience.

Great coffee! It comes with Madeline's cookie that complements the coffee to perfection. The sandwich are very flavorful and the bread is always fresh.

Terrible staff , small portions for outrageous prices. Staff needs to be taught customer service. Owner collectively takes all tips and “splits blindly “ between staff making their hourly a bit higher but a staff member said many have been fired over findings of the owner stealing majority of tips to help fund his and wife’s lavish lifestyle and failing businesses . Nothing about either location screams French including food and decor. Do not give your money to these crooks!

We ordered crepes (Alpine, Veggie, Insolent, and Delicious) from the French Cafe and they were excellent. The crepes themselves were perfectly thin with a bit of chew. There was a nice amount of filling in them. We will definitely order them again.

Great local cafe and wine bar. Delicious drinks and food served by friendly staff in a fun and unique setting.

Excellent service, amazing food. Highly recommended.

One of my colleagues who is a sales professional with Toll Brothers, visited this restaurant about 2 months ago and ordered take out. At that time the owner was there and in addition to purchasing of lunch, the owner offered my colleague a free dessert.
The lunch and dessert were delicious.
At another time I ordered take out food which was a vegetable omelet. It was delicious- loaded with mushrooms and veggies.

Next visit was for take out lunch for 3 with the Toll Brothers sales team.
All three of us were extremely disappointed. I ordered a veg. crepe with smoked salmon. It was terrible. It had a few chopped green pepper, 2 mushroom slices, no cheese and no salmon. My colleagues threw their lunch out. One had a chicken salad sandwich- on a croissant. The croissant was hard.
This was on a Friday afternoon, I tried calling the restaurant but they were already closed ( they close at 3pm) so I called them the following Monday.
I do not normally call to complain or get a "free meal". However when I pay a substantial amount for food ( as I did since we ordered 3 meals) I expect to be provided fresh, good tasting food and what I ordered.
Now one of my colleges knew the owner, through business, but the owner does not frequent that location.
I spent over an hour trying to get a refund for 3 trashed meals. The owners wife was even contacted by one of the employees who was desperately trying to help me in this matter.
The owners wife also gave me the run around and did not approve the refund. The manager was also out.
After an hour of phone and face to face discussions I told them to just remake what I had originally purchased.

My lunch lunch this time was ok. The others were disappointed. The quality of the food has declined since opening in this new location.
Sandwiches and egg omelets are pricey so one would expect them to be outstanding, but unfortunately were anything but.
Also the name of this restaurant is very deceiving- there is nothing French about the food or decor as the Name - "The French Cafe" implies.

We do not plan to return. I find it unfortunate that a restaurant declines in quality several months after opening.