San Francisco Bay Coffee Co.

Consistently the most frustrating coffee-making experience!
Are their coffee good? I don't know as I can't make a proper cup of coffee using their pods. I bought a box of their coffee from Costco, and it didn't work with the Keurig K Supreme I have. I contacted them, and they were nice and said they will send me an adapter that would fix the issue. Also, they said they will send me another box of the coffee--great, that was a mistake for accepting another broken box of k-pods. So don't use the adapter as it was just a shim to try raising the pod higher and it did not work. The real problem was the additional height had put more pressure on the K Supreme's lid that its hinge became loose and now the K Supreme won't work as well with other brand's properly designed pods. Well, don't call these k-pods when they don't work in the K Supreme and let buyers know. And don't sent a replacement box that had the same design flaws. Find your company a new pod design decision maker. It's a poor choice to fix a problem with an even worst patch. BTW, poking holes in these pods is the only way to guarantee that you don't end up brewing a cup of hot water. Just can't wait to see this replacement box depleted. A classic example of an good idea gone bad--putting these unused boxes of k-pods into the land fill wouldn't it just violate some of the intends of the company's pod design?

Great coffee. Great customer service. Highly recommend
I have been buying coffee pods from San Francisco Bat Coffee for years. I love the taste and sustainability efforts.
Recently I had an issue with some of my coffee pods. I contacted customer service to let them know about a defect. They responded quickly and efficiently and offered to replace my order without asking.
Great coffee. Great customer service. Highly recommend

About a year ago, our office made the switch to using San Francisco Bay Coffee's one cup coffee pods that are compostable. We have found that not only is their coffee flavorful and enjoyable, but the compostable pods align with our commitment to sustainability. Their shipping and delivery services have also been prompt and reliable.

This is my all-time favorite coffee! For years and years I was not able to drink any coffee, even decaf because I have PVCs and PACs that affect my heart, which gives me skipped heartbeats. When I tried this coffee, it is the only coffee that does not affect my heart!!! I am so ecstatic over this! I always buy the gorilla decaf, it’s my favorite and I buy the whole bean. My GAGGIA Anima Prestige coffee brewer has a built in coffee grinder and this does not clog the burrs. I have been using this in my machine for over six years and no problems. There is nothing like a fresh brewed cappuccino using freshly ground beans right before the brew! I just ordered three more bags, although I have two on hand, I’d like to have more just in case lol! So I’m hoping my new order will have a further out expiration date. I love this brand and hope they continue to make the gorilla decaf!

I used to love this coffee but the last box I bought from Costco has had many pods break open in my Keurig, leaving a mess of grounds to clean up. Perhaps the commercially compostable rim can't handle the heat from my Keurig.
Update: I have not had an issue since the original bad batch. I really enjoy this coffee. It's great tasting and a good value. Moving to 5 stars again.

I. LOVE. IT!!!! First of all the price! A 2lb. Bag of French roast beans for just $12 on sale at my Ingles, originally price was like $16 I think...but for 2lbs. In my area even that's awesome. It tastes amazing! 😋 and the beans don't stick to my grinder like my Starbucks does and we also all know how pricey they're coffee is for a tiny bag. So it's a win/win for me. I love my coffee very dark and strong and the French beans delivered! But I'll be watching for more flavors to hit our shelves to try them as well, dark or not! Thans SF BAY COFFEE!!!

Love your coffee Starbucks was my favorite but now you are! Also love the resealable bag

We have been using this coffee with our Keurig 2.0 coffee maker. The taste is great and it is economical. We buy through Costco. This last batch however has left us extremely disappointed. It seems the pods are made with less paper on the top. About every other pod breaks open around the seam and coffee grounds go everywhere. It requires us to take apart and clean the machine. I hope that they go back to making a better pod. If not we will be finding a different brand. As it is we still have about 90 pods to use up. We are very careful to not push down to hard when closing the top. Please fix this problem as we like your coffee but do not want to go through this every day to get our morning fix. We have never had this happen before this batch. The two pods from this morning are pictured

SF Bay has amazing coffee, and even better customer service. I've been ordering SF Bay coffee through Amazon for years and decided to make the switch to ordering from them directly (and promptly forgot about the order.)

A charge I didn't recognize came up on my credit card statement and so I called the number on the statement.

Spoiler alert - it was SF Bay. Linda answered the phone, we had a good laugh over my forgetfulness. While I was on the line, she looked up my order and pointed out that I had a monthly recurring for one bag, which charges $6 shipping. She offered to change my order to two bags, every 8 weeks, to avoid the shipping charge.

I was so grateful for her help. Taking that moment to look up my order and help me save $6 each order (which will add up over time) was such a kind thing to do.

Thank you, Linda - and thank you SF Bay!

For those of you still reading my novel - Due to anxiety, caffeine and I are NOT friends. However I love coffee. SF Bay Decaf is the best decaf I've ever had (and please trust me - I drank regular coffee for close to 20 years so know what it's supposed to taste like!) and it is 99.9% caffeine free. So if you want to make the switch, I highly recommend it!

I have loved this coffee for years even when switching to the pods when they came out. When I opened a bag the coffee would permeate my pantry with the lovely smell. My recent purchase this month left me largely disappointed. The coffee pods seem smaller. The smell is simply a random coffee smell and the rich taste is not present.
I am so very disappointed!
It seems obvious as with many products corners are being cut and quality is sacrificed.
It was a beautiful relationship while it lasted.
Time to explore other options.