Sweet Surrender

I wanted to give zero stars NOT for the sweets and merchandise which are all 10 stars, but for the RUDE staff when you call to preorder several dozen cookies, cupcakes or cakes. They go to get a notepad or whatever and sit the phone down and never come back until 10 minutes later and then just hang the phone up. This has happened to me numerous times when I want to do a bigger order for a future date. I don’t want to come in and wait in line to place a future order. Today I called to see if they had any chocolate chip cookies with nuts for a friend of mine on chemo therapy and she really had a taste for SS cookies. Before I could ask if she could see if they had any other choc chip like plain or oatmeal she tossed the phone down. She came back very rudely told me she one. I asked if there were any plain or oatmeal chocolate chip and tried to explain she put the phone down before I could ask her before. She made a huff sound, put the phone down to look and 17 minutes later she or someone else walking by hung the phone up. I also needed to order 2 Matterhorn cakes for an April1st reunion. Well looks like that might not happen because now they just pick up the phone and hang up without saying a word. If you are too busy or don’t like phone orders I suggest you disconnect your phones and on the website say orders in person only. I’m sure this is not what Kim envisioned back in the 80’s when she opened her very unique shop. Thankfully there are many more boutique cookie and cake shops in Bakersfield now so as she loses customers due to being fed up with rude rude staff there are other places to go.

Look at all the terrible reviews they have before ordering and take your business elsewhere! Plenty of well deserving local bakeries out in Bakersfield and this for SURE is not one of them. Their cakes don’t even taste good to begin with but we were left with no choice for a last minute occasion, and the ladies there are incredibly rude and condescending, not to mention childish. Who hangs up on a paying customer mid call and then hangs up immediately after answering 5 times straight right after? The Karens at sweet surrender, that’s who. Haha nope.

We ordered your red velvet cake for our daughters birthday. We had two people who had never had your cakes before! One said it changed her life😜! And another one called for your number, she said it was the best cake she had ever eaten!! So thank you Sweet Surrendet!!

Their Desserts are Amazing!!! I truly love the banana cheesecake. I'm also a big fan of their whipped cakes as well as their cheesecakecakes.

My experience here was good. The cake I got was super delicious. It did take a bit to get attended to, but it was a bit busy. Prices are a tad on the higher side. Customer service was okay. I would definitely come back again.

I cannot say enough about this little gem of a Bakery store & gifts. The cookies are to die for.. I've eaten a lot. Here is a photo of my LAST DELICIOUS COOKIE that I have 😭 The cupcakes 🧁come in so many flavors to choose. 😋 Your eyes will roll & DELICIOUSNESS in every bite. Chocolate pretzel sticks to candy & caramels & gifts & toys 🧸 & stuff animals & children's books. Even goodies for your doggy 🐕 if you want. They also make some KILLER Rice Krispy treats as well. The staff is always nice & friendly & pretty fast on serving & helping you with anything you want. The cakes are even better at this place. I always love the cake with the sprinkles it's wonderful. Brownies & other baked goods depend on which day you choose to stop by. All in all its a wonderful little shop. I even managed to get my mom some really beautiful smelling perfume there as well. You gotta stop by & get some goodies.

My mouth was doing summersaults as soon as I bit into the brownie I had just bought. I bought a sweater there too. Super cute and unique!!!!

I live in Colorado and have been gluten-free for 5+ years. Best gluten-free cookies I’ve EVER eaten. If it would have passed as a regular cookie before I went GF, I would’ve said it was a top notch cookie period. My lord! They need to franchise and take this to Colorado.
They should try their hands with mastering a gluten-free cinnamon roll, too … I have yet to find a GF cinnamon roll that could pass for a Cinnabon or other elite cinnamon roll. I have a feeling Sweet Surrender could pull it off.
And I didn’t find this in LA or Malibu … I got it in Bakersfield of all places!! Amazing!!!

I was expecting better. My wife and I tried this place for the first time and everything looked promising but nothing was much better than you can get a some grocery store bakeries. They did a decent job at keeping the cake part of our cupcakes and cakes moist but the icing is where things fell apart. It seems they use the same, mostly flavorless, simple sugar icing (some of it rather gritty) on several of the different cupcakes and cakes we tried. I tried a slice of pumpkin roll, Italian cream cake, red velvet and birthday cake cupcakes and all had the same flavorless gritty icing. If they worked on the icing then they would have something worth going back to because the store, presentation and service was very nice. It needs to be a few steps up from a grocery store bakery for me to come back.

Sweets are always great. Most employees are wonderful. One employee behind the counter was putting my peice of cake in a bag. I said that mine was a separate order and that I hadn't paid for it yet and my friend said if looks could kill I would have been dead. Next time you can put it in the bag and I guess I get free cake.