Cream & Cake Couture

The ice cream is amazing! They also have vegan options which is nice and for anyone with allergies their ice cream base isn’t made with eggs (unless it has baked good in it). Waffle cones have egg white! Also lots of gluten free options for dessert :)

I don’t want to give a bad review and understand it’s hard to find help. The girl that waited on us was very nice and helpful. The cheesecake cupcake had hard frosting I couldn’t cut into. The chocolate chip cookie was so hard I couldn’t bite into it. So I microwaved it to soften it and it wouldn’t soften up. I’m not sure what that was all about. Well the service was great but will not be coming back. Very disappointed.

Stopped by the shop with 5 girlfriends on Friday - looking for treats to bring back home for a celebratory dinner. Staff was rude and appeared put out by waiting on us. We bought 8 desserts (coming in at approximately $80 dollars) + coffees.

Out of the 8 cupcakes / bars / cheesecakes we purchased, 6 went into the trash as they were stale, tasted of dish soap and salt. I reached out to owners with a thoughtful email to let them know, but never heard back. Big disappointment and would not return.

Loved the ice cream! Would love to try their cake next time.

The lady who was working was extremely rude to all the customers. She cut off the lady in front of us when she was speaking and then got upset with her when she wanted double espresso ice cream instead of coffee. She yelled at the line of people saying we were coming in the wrong way when both doors were open and people were entering at the door where the specials are posted. She gave an elderly man attitude when he asked for a second spoon to share with his wife. On top of it the product isn’t really that good. I got an iced salted caramel latte- I have had better ones from Dunkin’ and my boyfriend got a milkshake that was just ok. I definitely would not recommend this place. There are so many places in Sedona that are way better!

We sampled the Irish, Cookies n Cream, ,& Expresso they all tasted amazing!! My gf & I normally don't like ice creams but this place would be an excemption! It was not too sweet and really fluffy & light. Also the lady who helped us really was friendly & helpful! She recommended us a place to visit while in town.

Andrea is not very up to date with technology and was difficult to communicate with as we had to have a phone conversation almost every contact and she didn't like to use text messaging or emails. It was difficult planning a destination wedding using her services as she gave no real guidance over the phone and seemed short and put off by someone with no baking knowledge. Ended up with a boring, white cake. Refused to deliver 5 miles down the road on my wedding day even for an additional fee.

P.S.
I don't see what was vague or false about my review as this is MY experience. But, since you want to call me a liar... It overall states that you were rude and snobby and not very good communicating. You offered no guidance and no suggestions, just stated what you couldn't do. Cake was ordered 6 months out from event date and even edited order to add another tier a month in. Which you weren't happy about the order edit (not happy with me changing the pickup date since you wouldn't deliver either) and getting more of my money and made it very apparent sharing your frustration through means of huffing over the phone. I said event was up by Indian Gardens and you had no interest in delivery, said it must be picked up. Which I have now posted one of the few emails you actually wrote back showing proof I am not a liar that you were short with me and gave no reason as to why couldn't be delivered or any direction on what would be good options. It was a Wednesday delivery in the middle of Summer, not Sedona Peak season. A time wasn't mentioned and with your empty shop day of pickup, I HIGHLY doubt you were too busy to deliver 5 miles down the road. I am not an internet troll that spends my time bashing people. I have over 50 reviews on here and only like 3 are negative. Go check them out and read the reviews and you will see my experiences at those places were negative and why I submitted them to have others prepared to go through the same as I did. Either way it doesn't matter... my order didn't matter to you and you made that very clear with how you handled "consultation" and exactly why I ended up with a boring cake. What fun you made planning the happiest day of my life! Should update your website since you make so much on your overpriced services and make it so you don't have to talk to people and they can pay online if you aren't really a people person or don't have time for people. Then you won't have to send people pictures of your dated way of doing business with your handwritten tickets as confirmation or receipts. You can tell by your choice of words of your "response" and the many similar reviews from others on here who received the same treatment as I did, who the real bully really is, Andrea. Way to out yourself. Learn to take constructive criticism and maybe take an etiquette and computer class or have your kids teach you how to use a smartphone.

We bought two small cakes a set of the big cookies. The cookies were delicious which is why this is getting two stars vs one. However, the 5" cakes that were $29 each were terrible. Definitely not worth the money spent. There was only one inch of cake and about 2-3 inches of icing. It was way too sweet and the flavor was lacking. Additionally, the woman who took our order was very rude and condescending. If going here, I recommend avoiding the cake and sticking with cookies.

For the wife's bday, since it was just me and her, we stopped in and grabbed a few little cakes to enjoy that day and we enjoyed all the different ones we had. The cheesecake kind we so rich and delicious.

Probably the best ice cream in town. It’s a shame the service leaves much to be desired. First time there, the lady working the front was clearly bothered by us and her attitude was rude. Second day about 80 percent of the flavors were gone. Understandable for good ice cream I suppose, even if it was 11am on a Thursday. We asked if we could sample some of the flavors that were left as they were not flavors we would normally try. We were told no. Mind you there was no one in line. We left and took our business elsewhere, admittedly the ice cream was not as good at this other place but the service was great, they had a fridge full of flavors and get this, they even let us sample.