Big Scoops Creamery

Not from the area and decided to stop in for treat. The ice cream was good, but the place is super run down. Half of the florescent bulbs are out, you can barley read the menu it's so dark inside, the blinds are filthy and the place feels grimmy. I guess if it's the only option around, it's fine, just wash your hands before you leave.

We visited Big Scoops on 5/6 at 8:30 PM for our very first time and we were very disappointed. We just moved to Roy and we were excited to try a local creamery but we did not have a good experience. We waited in line for over 30 minutes because they were quite busy and only had two employees working. While we were waiting in line we noticed one of the employees was wearing extremely short shorts and a backless shirt. And the other one removed his hat several times, scratched his head, and then without washing his hands continued to scoop ice cream and handling cups. When we were finally able to order, our ice cream was scooped out of a container sitting on the counter. The ice cream was extremely melted when we got it and was quite over priced for what you get. I don’t think we will be returning.

I'll give them 3 stars when they could easily get 5. Twice I've asked for a chocolate and mint mix that they have gotten wrong. First time only mint.. No chocolate. Today they mixed chocolate and vanilla. No mint. We also had to remind them that we ordered in waffle bowls. The ice cream is delicious and the staff is friendly. Just a bit more effort is needed.

YUCK! Just left this place. Did not like it at all. The ice cream has no flavor to it. It’s sweet and it’s cold. That’s as close as it comes to being ice cream.

The consistency was too weird. It’s gooey. Your spoon gets stuck in it like it’s a pot of glue. When you pull the spoon out there’s a long gooey tale. I got snickers as the add-in and it was not chopped very well. The pieces were huge. One piece was actually as big as a fun size bar. I don’t consider that a mix-in. That’s just throwing chunks of candy into a bowl of sticky, gooey yuck.

Will not go back there and I don’t recommend this place for true ice cream lovers.

Been coming here for years. Enjoy the choices of ice cream and mix ins. Better options than Coldstone, and a lot more sitting room too. But the service is isn't great. Then you start to look around. They need to fix/update the chairs/tables and keep the tables wiped clean. And that just the start of it...

After reading the reviews seems like I'm not the only person that thinks that a banana split should have a banana in it I went in the other day ordered four banana splits with cherries and whipped cream and sprinkles on top there was no cherries there's no bananas. I call them to complain and they said that I would be able to come back and get 4 new banana splits for free at a later date when I went today they said sorry were not going to do that we can give you a discount on them though.

Our family comes here when we're craving something sweet. The drive-thru is a much appreciated convenance and the flavors to choose from are delicious!

A personal favorite of mine has recently become Cake Batter+Coffee with Cookie Dough added in... I am, however, a big fan of Cake Batter with Oreo crumbs... Something about the combination that makes it magnificent!

A lot of flavors and stuff to mix in. A little higher price compared to other places like artic circle next to it but also I would say the quality is worth it usually. They tend to be wildly different sizes depending on who makes it often we will order two of the same size and one is double the size of the other one

Ice cream is pretty good and they have a lot of choices to choose from between flavor bases and add ins. We couldn’t read the menu very well at the drive through, so they either need to light up the menu or have to go menus to consult.

I normally love coming here, but your employees need to inform their customers that the concoctions are 5.99 flat. I ordered a small and the girl behind the counter made it and the tried to charge me the flat rate. You can imagine the surprise since they're normally 3x the size of the small! They were nice enough to make a bigger one, but it took 20 minutes because they had to go buy more stuff from Kent's. Please post up SOMEWHERE that it's a flat rate size or make sure your employees are telling your customers. Very disappointed.