Pearl Milk Tea Club on 25th Ogden

I love their bobas! However, customer service at the Newgate mall in Ogden, Utah was lacking when I came in at 10:30am for a boba and the employee wasn’t prepared for opening and made us wait another thirty minutes even though they supposedly opened at 10:00am. And then asking for banana in my boba the employee said they were out… literally on display on the counter was 5 whole bunches of ripe bananas. Great bobas! Questionable employee.

I went in and the only worker was hiding behind the wall on his phone for a good 10 minutes. I ordered two different bobas, the mango was disgusting and the Thai tea was mediocre. Not worth my money or time at all.

Flies everywhere inside and the drinks was not that good at all. Felt like they wanted to rush me out and get to the next person's order. Will not be going back!!

Boba tea is always fun. The flavors are always spot on and the place is meticulously cleaned. The prices are a little higher than I would like but overall not a bad value. The Japanese snacks and decorations add to a great ambience. this place is a favorite to hit when in the area and I needed something to drink.

I frequently visit Pearl and have never had any issues. However, I went in tonight and ordered a pineapple, strawberry smoothie style with lemonade rather than milk. They informed me they were out of popping boba (no big deal I said I’d get it without any). The man taking my order didn’t read it back to me or ask if I’d like a receipt. I then get my boba and it is made with milk rather than lemonade. I take it anyways as there were a few other customers and it wasn’t that big of a deal. Upon drinking it, there doesn’t appear to be much fruit it’s just thick and majority made with ice. Really disappointed:(

First time came in was awesome with great service and drinks. Second time was a complete tune around. Staff was rude and milk tea was warm. 3rd time different staff awesome and gave great suggestions. 4th time girl with nose ring was rude and rushing us with no one behind us. It's a hit and miss for us. If it was always good easy 5 starts. No lie still going to come back because when it's good it's good. Just hate that we have to keep coming hoping for a good experience.

AMAZING!!! I don’t know much about these drinks but she helped me choose out the perfect one!
It was so delicious!
The nicest young lady helped me today!
Her customer service was outstanding!!
She was dressed so neatly, with a big friendly smile!
I’m so glad I had a different experience today!
Last time i was super disappointing... She definitely changed my perspective of this shop!
The most beautiful and kind young lady I’ve ever had delt with! She also introduced me to the punch card that I had no idea about, I can’t wait to fill it up!
Amaya thank you so much!!

Neat place with very good tea and boba. Nice hand painted murals.

The best milk tea I’ve ever had! We came with some friends late on a Friday night almost at closing. The gal behind the counter was great and didn’t rush us even though my friend can take a little long to order sometimes. She handles it so well by giving some suggestions and did I mention made a killer tea? Love this place and will go back often :)

Such happy memories going here with our good friends who used to live in Ogden but since have moved to Idaho.

Out of tradition we will still make it a point to come by this amazing boba place whenever in Ogden, or near enough to get to it!

Love the Pearl Milk Tea Club. ♥️