Krispy Kreme

Love Krispy Kreme but the last 2 times they have been out of regular doughs and no cream field no bavaria cream 1 strawberry and it was 4 or 5 in the afternoon.

Most inconsistent service ever. Their hot sign is never on during their “hot sign hours”. You’re lucky if you ever find them with hot doughnuts. Just avoid them.

This is the ONLY location in Wilmington, but it's still the best. The customer service is always pleasant and the workers are great at their job. I asked about a product and was given a real opinion with the recommendation of a better product. I am always pleased with the service and the donuts are always fresh and delicious. If you love warm donuts, do yourself a favor and catch them when the hot light is on.

Never had a bad experience ever at a krispy kreme anywhere, this is why it pains me to put a bad review. Also as a note you cant reciew on the app or website, so Google was the only place I could put it. But im from out of town and 30 min away but the kiddos wanted the St. Patricks day assortments, so I order online and drive the 30 min to the nearest location. I get there and after a few min I give my name and they bring me one box, I open to check as they walk away, assuming theyre grabbing my 2nd assorted St. Payricks day box. I check the firat and its the dozen green glazed, no prob. After a few min they come back to the window and ask If they can help me with something. I mention im missing a box of the assorted St. Patricks day, and they ask for my reciept, to which I reply, it was an online order, one green glazed the other assorted. After a few min, they bring me another box...of course at this point I check it, half assorted St. Patricks day, half glazed and clearly not what was ordered. I wait a few min, they return to the window again, I mention the mix up and im told, they ran out. Concerned I mention the price difference, and without a beat im told I can just cancel the order, and return the donuts. I was so surprised at the lack of customer service, and seeing that nothing will be done I just embarked on my 30 min drive back. I guess there is a first time for everything.

Consistent, delicious, good looking donuts every single visit. Fairly quick service, and nice employees.
It’s one of our go to places!

Donuts are great and fresh. In the end that’s all that matters. When it comes to the drive-through drive-through why, have one when we’re not going to use it. Every time there’s an issue. First time they said they’re resetting the computers so you have to come inside. second time you had to have the exact amount of cash or come inside. Sometimes we may be disabled and cannot come inside, right?

First time one of our group had been de Krispy Kreme to watch the donuts come fresh off the line and then becoming enrobed in sugar. We each got a couple of doughnuts one fresh hot one and one of the specialty donuts. They were good as usual, boy do they sit heavy on you. This is a nice clean restaurant with friendly staff. Will definitely go back and if you haven't had the experience about fairy fresh hot Krispy Kreme donut off the line you seriously need to make a stop at this.

I was on the way to the bank, saw the hot sign was on, stop by 10 mins later, sign was off, figured they should still be hot. The doughnuts were ice cold as if they had been outside, when we were leaving we noticed hot sign in windows still on. They were still good but not near as good as when they are fresh and hot.

I'd like to know how you can get doughnuts when the displays are full, workers are inside and the door is LOCKED? Trying to use call-in doesn't work because they won't answer the phone. Be a good place for a doughnut shop!

Everytime I go in this Krispy Kreme I have to wait over 5 minutes before any one even speaks. There is usually 3 or 4 employees walking around on the back. Tales forever to get someone to wait on you. The person doing drive thru is usually busting tail to wait on all the cars all by themselves. But the donuts are delicious 🙂