TOPS Friendly Markets

Tops is my go to store, since it's only about 1 mile away. They always seem to be a bit short staffed at checkout lanes and Customer service counter. But the convenient locations make up for the staffing issue.

Nice, clean store. Friendly staff.

2 Stars is Kind

Today, I pick out my groceries, and want to pay for them. At the self checkout, the number lights were lit at 3, out of 4 checkout stands, so I assume one of them is closed; at the same time, a young male summons me to the checkout with no light. I point out to him that the number light is dark--logic dear. The stand was operable, but there was no sign, or anything to indicate that it was in operating condition. I paid for my items, and the fellow darts over to the stand I was using, and he presses a button, I was putting my credit card back in my wallet, I have no idea what the screen said, but per the receipt, all was well. Maybe I need to shop more at Wegmans to avoid rude employees. In Tops, I've seen expired products on the regular "for sale" shelves, this was the Tops on Nottingham. Their constant sales are great, but it sounds like this store is still in trouble. I had a Tops, very close to me, and I celebrated it's closure--the employees were rotten. I like the DeWitt store the most, friendly employees, and good products.

I purchased a package of 4 Paczki donuts yesterday and was really looking forward to enjoying Valentine’s morning with my morning coffee. The first 2 paczki donuts were plain inside w/ nary a bit of strawberry filling. Where the heck was the filling? The other 2 donuts did have filling but now I wasted my first donut.
Maybe the bakery person should pay better attention to their job. Not happy! I do have a picture of my barren donut for proof.

If you are looking for a great cut of beef, ask for Doug. Not only is he one of the nicest people in Syracuse, but he knows what he is doing too. A rare combination in these parts.

Thanks, Doug, for making the start to my 2020 better. As usual, the rib roast was beyond delicious.

Sincerely,

Chris Karim

Very good grocery store. It is clean and well maintained. Good selection of food. Employees are friendly and helpful. Wait time at checkout was minimal.

The employees are nice and help- ful. The deli foods are fairly good and the meats are good. I dislike the selfserve checkout, it constantly tells you to put item in bag or take item out. Nothing like a machine telling you you are stealing! Totally annoying.

Good store, but its no wegmans. Selection is decent but not great, prices are very good. There are always great sales! The bakery section is always quite good, but the produce is much more unreliable. Often there are tropical fruits beginning to die. Definitely go to wegmans if you're looking for premium produce. We have purchased several products from here that have been moldy and expired (once some ribs that smelled TERRIBLE) but we have always been given a full refund, and these incidences were very rare. About as good as you can expect!

Underrated supermarket that’s overshadowed by Wegmans. Nice to have as an alternative and hope they stay in business…so show them some love once in a while!

Very large Tops compared to others. Very clean and well organized. Courteous and professional staff. Open 24 hours a day. Handicap accessible and parking. On site restrooms and Customer Service. Great store!