Ruby K's Bagel Cafe

Whatever I've said about jalapeno bagels being my favorites is long gone. I have found the perfect bagel, and that is the green chile bagel, specifically from Ruby K's in Los Alamos. My intention was to stop in this cute little cafe for just a regular bagel and butter but after surveying the menus for a moment I realized I needed to try one of their signature sandwiches.

I chose to belly up to the "Up & Atom" (eggs and sausage topped with salsa and melted cheddar cheese on a green chile bagel, $5.69). The namesake derives from the town's popular Manhattan Project National Historical Park Visitor Center just across the street. Holy wowza, this bagel was DA BOMB (get it?). The bagel itself was SPICY, the egg super moist and the sausage bursting with flavor. I loved the salsa and there was plenty of cheddar. I'm sure Ruby's got some other kickass goods on her menu but if you ask me, this sandwich has gotta be one of the best picks. It's just SO GOOOOD! Also, I appreciated the complementary orange muffin. The sugar served as a great contrast to my spicy sammy.

Food has been pretty good the few times I've been here. However the prices are a bit high.
Also the young staff are extremely rude and unfriendly. The few times that I've been here I've tried smiling and being friendly to not only the person working the register but the staff at the pick up window and all three times they were unfriendly and looked extremely miserable. I've worked about 20 plus years in the customer service food industry so I know that it is hard stressful work at times mainly because of rude unfriendly customers. So I try to be as friendly as possible when I'm dealing with any food service workers.
However I do know what type of customer service is expected from you when you are the food service employee.
And the customer service at Ruby K definitely has alot of room for improvement.
Hopefully this message/review gets to management/owner(s) and hopefully they address these issues with their staff.
You can have delicious food, but it you don't have good customer service at the end of the day customers are going to start going somewhere else.

Super tasty bagel sandwiches. I cannot recommend the jack and eggs enough, great bite for a great price. My lady had the raspberry turkey and we loved the freshness of the sprouts and the sweetness that f the jam. Only 4 stars because the ladies working seemed to be overwhelmed! Although they were friendly and got our food out quickly, I feel that another set of hands would really lower the overall stress you could visibly see. Ruby K where you at!? Help these girls out

Ruby KS has the best bagels and bagel melt sandwiches around! I love the green chili cheese bagel with house made green chili cream cheese! Their smoothies are a nice addition and really round out the morning! Their physical space is open and charming and clean! In warmer months you can sit outside under the roofed area and people watch.

Ruby K's saved our bacon! First Born had an event planned and had meant to preorder sandwiches for lunch. However, we messed up and didn't complete the order. Despite a line out the door, they had 10 sandwiches beautifully arranged on platters within 20 minutes! We are so grateful to have this gem in our town.

I got a pesto panini sandwich and to be honest there wasn't any flavor in it. It was just salty. I had also gotten a soup, but it did not taste too great. In the soup's defense I don't care too much for minestrone. This place seems super hyped up and expensive but really its like a mom and pop Panera place. Which isn't a bad thing, I just want more flavor, not just pepper and salt, ya know? I have yet to try their bagels. I am low-key scared to because what if I am disappointed? Because let's be real, I was disappointed with that panini I got.

Update: I tried their bagel. It was ok. It wasn't anything to call home about.

I haven’t been to Ruby K in sometime and in past it was great. Today I ordered a sandwich with a lettuce wrap. I open the container and what i received i would have to wrap myself or eat as finger food. Really just a lettuce wrap 🤦🏾‍♀️ and it wasn’t wrapped just kinda smushed together haphazardly.

Excellent veggie wrap! Friends had bagel with lox and liked it. Coffee was good. Busy, popular place.

My partner stopped by last week to grab me a plain bagel and cream cheese. After he put in the order, about 5 staff stood around playing on their phones and chatting. He was the only customer since Ruby's was about to close. After a minute of waiting, he had to ask for them to fill the order. One staff said "I don't have my glasses. What was the order?"

When I received it, the cream cheese had a strong sour taste. I had him also try it to confirm it had gone bad. A week ago, I sent a message to Ruby's to let them know about the cream cheese being bad but didn't hear back.

It has some nice charm and the bagels and cream cheese are great. It's unfortunate that the French baggett is more like an Italian baggett. The bread is too heavy. I ordered the BLT on a "French baggett" and if it wasn't for all the bacon on it, and just enough mayonnaise, it would have been a disaster. It would have been better if it was toasted a little with some butter. I am not sure that the staff were taking there jobs seriously. I think if they had to eat what they prepared, it would be different. At the time we went the building was under construction. I want to give five stars, but they need to improve a little.