Cups | An Espresso Café

I usually have great service at this location, as I do visit many of the different cups around the area. This particular day, I went through the drive thru and ordered a large iced blonde with skim milk with whip cream and caramel on top. This is the way I always order my coffee. The person taking my order was like okay drive around. When I got to the window, they handed me my coffee without any whip cream or caramel and I proceeded to tell her that I asked for whip cream on top. She then told me that they don’t put whip cream on the iced coffee and I told her that I had received it before at that location as well as all others I visited. She then stated that she could put whip cream on there for a charge of $.65. I didn’t mind paying, but I had never been charged before and had never had problems like this before and also as I ordered at the drive through, could she not have told me that there would be a extra charge for the whip cream. It just shocked me as I had ordered it one way but had the trouble receiving it. I guess I will know from now on exactly how the Madison Cups runs there business compared to the other Cups around town.

Sorry Starbucks lovers but this place has you beat by 10,000 miles. Locally owned and operated chain that you won't find in any other state, every day has a new medium roast to try.

The coffee is (dare I say) MUCH BETTER than Starbucks and doesn't taste like year old coffee beans that have been brewed daily for weeks.

Fyi: I used to be a Starbucks lover until I stopped by one of this business's locations.

Love this place. They serve you while also making sure customers and workers are safe as possible during Covid. Drinks are delicious. Service is kind and prompt.

There is a young lady who works early mornings, so nice. She has answers to questions you didn't know you had. I'm sure people stop there just to see her which is great for Cups' business. I prefer Cups' to their competitors 😉

This cups has great coffee and lattes but as of now I feel no longer welcomed there anymore ,because nearly every morning after dropping the kids to school etc my older sister & I stop here it's where we recharge for the coming day. Our usual order is a brunette ( white chocolate instead of dark with just one shot of espresso whole milk whipped cream) in large cup & myself usually dark roast coffee or a honey vanilla latte 16oz,and it's great for most of the time "but" there are some days where my sister drink wouldn't turn out how she likes it and ask them to remake it but this morning as I'm about to order the manager/owner tells me that in the future that if a drink isn't correct she won't refund or remake our drinks which really took me by surprise because I thought we respected customers here . and that is why you see a ⭐

Wasn't impressed. I got a large caramel moc with a shot of espresso....no flavor...watery!

The absolutely best place for coffee and tea in the South

Good product. Recommend they charge use of wifi, so many people come in, buy 1 cup, then sit for hours surfing internet; other customers who want to simply sit and enjoy a few minutes of coffee have to leave since there's no place to sit.

Good coffee, good service, good prices. Only wish is that they would serve espresso shots in an actual demitasse when ordered “for here” (as opposed to a paper cup). Overall, a great local coffee house!

Im from Utah but was in town visiting my family and i found Cups. This place is the bomb. There is something special abt all the people who work here. They always made me feel so good every time i went there. Oh and the coffee is delicious