Cups | An Espresso Café

This was a stop after a date night dinner with my husband. The guy in the speaker was very polite even after working all day im sure and its after 7pm. He made our drinks and repeated our order to us as he handed them through the window making sure we knew which drink was whose. (I've stopped at a lot of places and most just hand you drinks and that's it so i was really happy about this small gesture). He also asked us what contents we wanted such as type of milk and ice. Okay now ice...I was like huh?? Ice is ice...ok no! They make espresso ice cubes! So when your ice melts, instead of your drink being water logged (iced coffee drinkers know what I mean), it puts espresso into your drink.....who thinks of stuff like that! Your iced coffee tastes like iced coffee til the end!

If you want spoiled coffee with a side of attitude and flies then this is the place, in addition to the crime of the entire city 👎

I absolutely love their iced chai latte. The flavor is always consistently delicious. Also they have to sweetest baristas even if it’s 6 o’clock in the morning.

This is my favorite place to get a great cup of coffee!! They are always so friendly and helpful!! 100% recommend!!!

Cups is ALWAYS on the schedule when I travel to the Jackson metro area. I usually swing by at the Madison location and pick up a Blondie for my trip home. The baristas are so kind and accommodating. I have NEVER left disappointed or dissatisfied.

The barista's here are most definitely the highlight. Bright, cheerful and accommodating, they are the reason for customer loyalty. As far as the atmosphere goes, the seating and decor are well below average for almost any coffee house. The layout leaves much to be desired. Also, The Internet kicks you off and makes you sign back in, every 15 minutes. Not trying to sound critical but these little things add up.

So went to cups two days in a row and the second day was awful. Both days went through the drive thru (corona and all that) coffee was great and the first day was fine. The second however was not so grand. We used a gift card on both occasions, since after the first trip the girl at the window said there was still like 12 dollars left. However the second time a different girl claimed that there was only a little bit of change left on it. We thought this was weird but ok whatever but she also changed the amount that we owed her twice. First she said 12 something then 10 something. This should have been a huge red flag and it kinda was but we paid anyways and went on our way. Later we checked the amount of the card and it said there was zero on it but that there was a 12 dollar charge taken out of it for the DAY OF the “mishap”.

The great service and reliably great tasting coffee is the only reason why i would give 5 stars to this cups location. Admittedly this is not my favorite place to drink coffee bc the environment is a little more professional for my liking. Still the outsoor patio is nice and great for doing any kind of work or hanging out with a friend.

Favorite Cups out of them all. (Most of the time) Anyone working is friendly! Some employees are amazing jokesters that brighten my day. I love being able to change any ingredients upon request. Highly recommend.

Cup’s in Madison is phenomenal! They are always so very kind and efficient. The coffee is outstanding. I’ve never found anything close to it. It is wonderful indulgence. I highly recommend all Cup’s locations.