Biggby Coffee Drive-thru

I usually prefer artisan brews from indie shops but this Biggby has always been special to me. The coffee and food is good, but it's the staff that sells it. Honestly I've never been to a place with staff as nice as this Biggbys. They make an effort to remember your name and when you were there last. Even if it's busy they attempt to keep up with you and be your friend as much as your barista. The owner works constantly and is one of the nicest people I've ever met. Coming here regularly enough makes you a member of their family. I'd choose this coffee shop over any indie place any day of the week just because of the staff. Every single other shop should strive to achieve the high level of excellence this shop does.

This location has a roomy interior, with a cozy section behind the fireplace. The staff is friendly and efficient. Food is fresh, and drinks are well-made. This is a great spot to plow through some paperwork, work on homework, or chat with friends.

I went there to redeem a voucher for a Groupon I've had for awhile and the customer service was excellent. The cashier and the baristas were very friendly. There are also plenty of places to park if you wanted to dine in. I would highly recommend this location.

Two visits, two teams of very warm and bright staff. Had yogurt and frozen chi both times, both great tasting. However, spoon is crazy cheap; can't eat or mix yogurt without it bending almost in half. If Biggby is paying workers a living wage, I'm glad to have a bendy spoon. If not, then they need to lower prices if their resources are that cheap.

I always get my favorite! sugar bear latte

I literally just had the worst experience here. Girl at the register was extremely rude and was acting like everything I ordered/asked for was an inconvenience to her. She rang up all three of my drinks incorrectly and when I asked for my reciept she gave the wrong one so I had to ask her again. Then when my drinks were done they were all wrong because she had rang them all up wrong. Then the shotpuller/milksteamer was so rude when I told her that the drink she gave me isn't what I ordered. She was being passive aggressive and talking to me like I was stupid. Worst experience I've ever had at any Biggby. Honestly so disappointed.

They are always so nice that I do the add on's every time they offer and they always give my coupons and your ice latte will be and actual drink not just ice

My girlfriend and I have become regulars here. Amazing coffee. The staff is what makes this place great though. Genuine and always serving their customers with smiles. Love it!

I’ve tried Biggby from up north Michigan down to Indiana. Still the absolute best one is the Westland, MI location! They know exactly how to make the best tasting drinks.

Very Professional and Knowledgeable on their products,also give treats to Dogs. Employees very Courteous and helpful,love their jobs, pleasure to go there!