Pennfield Ice Cream & Coffee Shop

Great selection of Ashby's ice cream. Large servings and very friendly/helpful staff.

This used to be my absolute favorite ice cream place in Battle Creek. It's all teenager or maybe a little older working there. Which would be alright but they do not have there stuff together. People are yelling orders, being rude to each other, and the customers. And even after repeating my order 3 times, it was still wrong in the end 🤦🏻‍♀️
I wish I knew the young man's name but there was 1 young man with longish hair w/a bandana on. He was the only person with manners. He was rushing around doing everything while everyone else just pretty much stood there.
Basically they just need a manager there at all times because these kids have no idea how to work customer service appropriately except that 1 young man.

At first glance you get the feeling that the building might be dated and stuffy, however after stepping inside its a pleasant surprise. The interior is spacious and comfortable, my only complaint would be the portioning. My husband and I both ordered a waffle cone with a single scoop, in previous experiences with different ice cream shops they place one small scoop to fill the middle of the cone then another on top and wah-lah a single scoop cone. They however literally give you a single scoop leaving you with a completely empty cone. Other then that it was a lovely Sunday date with my hubby.

Just moved here and was excited for this place to open after covid. I saw pics of their amazing looking apple pie alamode. That's what I ordered except with mint. It looked nothing like what it was on their website. No caramel, no whip cream. I also got a pint of butter pecan but after they filled it they didnt have any lids so I had to take it home with no lid. The ice cream was mediocre. It didnt have much flavor. I brought it home and my husband said it just tasted like frozen water. So disappointed

Great variety of Sterling brand ice cream. 24 flavors of hand-dipped and 3 flavors of soft serve. Cake cones, waffle cones and waffle bowls. Waffle cones were out when we were there. They also offer different coffees; mochas, lattes, macchiatos, with different flavors to choose from. They also have muffins, pie, cookies. The prices were reasonable but I'm not thrilled about the 3% added for payment by card. Plenty of inside seating, I'm hopeful that there will be outdoor seating in the future. Plenty of parking in a nice lot. This is definitely filling a strong need in Pennfield and my family and I could not be happier! I see lots of time spent here in the future!

What a great place! Neat, clean and friendly workers. Ice Cream was awesome! Wish I lived closer as I would stop by more often!

We love to support local business. We we're glad to have an ice cream business on this side of town. That being said the portion size does not match the prices. Beautiful place friendly staff.

Always getting cut off while trying to order for the staff to ask questions about my order (that would have been answered if I could finish my sentence.) Been here a few times and always met by rude employees. Noticed the portion in one of my cones seemed smaller last time and said something about it looking smaller than usual for the price and heard a young girl under her breath say something to the effect of, “well don’t buy it then.” Won’t be returning, I’ve tried multiple times and always ends in a bad experience.

Loved it, took Grand daughter there after open house at school. We got Michigan pothole unicorn ice cream. Thank you Jackie for your super friendly service.

Drinks weren't blended, my smoothie was sour. My son's frappuccino was black d and tasteless.