Pennfield Ice Cream & Coffee Shop

(LONG) A bit underwhelming. Staff was acceptable; didn't make you hate the place but also didn't make you want to come back either. They did their jobs.

A lot of ice cream options which is always fun, but a bit high on the price for the quality. When I ask for a cone, I'm definitely not expecting a dry cone with a scoop on top. Never have I been to an ice cream place where they didn't put the ice cream in the cone before a scoop on top. Otherwise, what's the point of the cone? It's just dry and tasteless once there's no more ice cream.

The brownie was dry and no amount of icing on top could save it. Also, it's pretty obvious you all haven't had cheeseburgers in a while. If an employee looks dumbfounded and says "a what?" when a customer asks for one, you should probably take it off your menu.

Finally, the Michigan Pothole ice cream here doesn't taste nearly as good as Ninja Golf in Granger, IN (a mini golf place has better ice cream...). The flavor is just off. Doesn't have as much stuff mixed in. Maybe it was just the cone. Or maybe it was a bad sample of the whole... Wish I had the cone before letting my excitement talk me into a $10 quart, though (which ended up being more air than ice cream).

Overall, disappointed. We live around the corner and when we moved here in November, we kept saying we couldn't wait to try it. Now we've tried it and it's definitely not going to be the go-to ice cream place we thought it would be. I'd rather drive to Granger. Thankfully I've found that Moo-ville Creamery in Nashville has great ice cream, it's closer than Granger and I can get a pint of creamy ice cream at a more decent price.

Cute, clean, and the ice cream was good! My bf got a banana split, and I got a waffle cone, of some flavor I forgot. Lol.

Great ice cream with a great selection. Michigan Pothole is very good, but loads of options.

They could use some more specialty options, sundaes and such to mix it up.

Prices are not great for the portion sizes. Only real thing holding them back. Would love to see one or both of them improve.

In this location it's an easy go to ice cream place in this part of town.

Disappointed as this is one of my favorite places to get ice cream! Both my brother and I found two large hairs in our ice cream and they were completely different flavors. I wear hijab. It wasn’t mine. Also wasn’t even the same color as neither of our hair. When I showed them, all they offered was to make me another one. No thank you I’ve lost my appetite. They might want to wear hair nets in the future 😅

Wow! The new manager is AMAZING. My daughter is autistic and definitely needs patience. This lady was so accommodating we will never go anywhere else. She came out from behind the counter, as my daughter was screaming and freaking out and sat Indian style on the floor with her and calmed her down in a matter of 60 secs. My daughter has sensory issues so the gal turned down the radio and put up a piece of cardboard box so the sun wasn't shinning in her eyes where we ended up sitting. Not to mention changing our order 5 different times bc my daughter couldn't make a decision. This gal I believe is a new manager and offered to make their doubled dish, I think, into separate smaller portions of different ice creams that would equal that dish and even separated each ice cream. This lady has restored my faith in humanity! Thank you! You are TRULY ONE OF A KIND.

Ice cream was great, but food options are slacking and expensive for what they do have and customer service was not the greatest. Will most likely not be going back. Absolutely do not recommend.

Wonderful place, fun ice cream selection. Very well kept and friendly staff. Go check it out.

best ice cream ever for real.. I do believe they told me it was Ashby's ice cream it's literally the best I've ever had in my life and I'm 52 years old and I'm not kidding

My best friend and I went there on a Sat afternoon. We had been wanting to go there since before the pandemic started! Now we have a new spot! First we split an apple cinnamon scone then we each got a scoop of one of their many flavours of ice cream. Both were excellent. The scone melts in your mouth, the ice cream yummm! It was a quiet time, we were glad as it's usually busy. It just before 5 o'clock when we left. We had a blast there. There was a nice looking younger (by our standards) guy working and we really appreciated him. He was patient with us while we checked the place out and when we had no idea what we wanted. We sat in one of the booths which was very comfortable and would easily accommodate a very large person quite comfortably, as we both scooted up closer to the table. It was good to find bigger booths rather than the ones even thin people have a hard time squeezing into. They also have the tall tables and chairs. There's a TV for the sports fans. Its a nicely decorated and friendly atmosphere. Try it you won't be sorry!

Exactly what I expect from an Ice Cream Parlor. The gentleman working that day could use some guidance with making malts. The one I ordered ended up being the consistency of slightly thick chocolate milk. Maybe just an off day. The flavor was good though and my daughters ice cream was on point. We will be back.