Friedrichs Coffee

Walked in with my two boys, was not acknowledged for service other than one gal telling me to wear a mask. I was the only customer in the store, well over 15’ away from any employee, and behind plexiglass, so the request makes no sense. Waited for another 5 min at the counter, still neither employee bothered to take an order or ask if I needed help. I want to support local and have in the past, but repeatedly bad service makes me want to take business elsewhere.

Edit: we returned today after a few months to give them another chance. Even at the drive through, the employee taking my order was rude when I asked a clarifying question, and when I handed him my punch card that had 8 punches he told me they had stopped doing that and he would just throw it away. I paid for 9 coffees and have no way to redeem the points.

All of these are little things, but a little kindness and customer service goes a long way - even if the outcome is the same. I will not be returning to Friedrichs again, especially when there are two other coffee spots not far away that are happy to have my business.

This place is amazing! The coffee is always so fresh and delicious.

To the person complaining about not getting served maybe you should follow the rules and wear your mask, or just stay home. That makes sense to me. 🤷🏻‍♀️

A very lovely place to catch up with a friend, we sat outside and enjoyed the weather nice spacious setting on the inside with public restrooms, I had a nitro cold brew and it was very refreshing.

I really wish they had a system to measure their syrup. More likely than not my drink will be too sweet or too bitter depending on who is making it. I've asked before if they measure and at the time they said no, they just pour. I've pretty much stopped going to this location bc I am tired of wasting full cups of coffee. I still think Frederich's in the best coffee in the area. I usually will drive to the one on 22nd St. since they are more consistent with their sweeteners.

Met the owners after accidentally stopping by the office/roasting location on my way here and got an impromptu tour. Very kind and generous people. Great coffee and service at the shop- will definitely go out of my way to support them in the future.

I love Fredrichs. I spend 120 a month on coffee. I used to be loyal to the 42nd and University location but it has gone downhill. I have had my orders messed up. I ordered my favorite drink of the summer the Java classic and the person working had no idea and asked the person that always screws up our orders.

Fortunately, Fredrichs has many locations and we choose to drive farther for a better experience.

I hope somebody reads this from management. I had 700 points but everytime I load it at the store it says 0 points and loads repeatedly. I have spent a lot of money during this time and want my rewards.

Why do I love this place? In the 80s I was in the military and spent a month in Italy and fell in love with Espresso. I paid 700 dollars in the 80s for an Espresso machine, because there was nobody serving it in Des Moines. Fredrichs was the first place to pop up and their HomeFire Espresso is the best in Des Moines. Occasionally, I get a Americano with cream just to enjoy the roasting of this bean.

Once again, this is one of my favorite coffee shops in Des Moines.

The manager Zoey at this store is extremely rude and unprofessional towards her staff. I've come in multiple times and she's continuously cussed out her employees. Not a very inviting place to be at for me. The coffee is fine, but the management needs to change for me to continue going back. I feel so bad for the other staff that have to work with her.

I enjoy the shop and atmosphere and they have terrific coffee - I just have bad luck in the drive through. This is the 2nd morning I have gotten the wrong coffee there. I drink it black so it should be an easy order, but when I got home it was cream and sugar! I called into discuss but got disconnected. Please double check your drive through orders... EDITED to update that I found the phone number and spoke with the owner. He and I discussed the situation. He agreed to talk with his staff and i agreed to be perfectly clear in ordering black coffee. In my opinion he made this right.

I have been a regular at Friedrich’s for years. They have phenomenal coffee, great ambiance, the baristas are welcoming and truly experts at what they do. With COVID in place, many businesses have had, shall I say, loose restrictions on whether or not patrons should be masked in their stores. I have been really impressed with how Friedrich’s has shown they care about the safety and well being of their customers by requiring masks and distancing in their coffee shops. This shows responsibility to the community, respect to the customer, and I will continue to show my support by always stopping by for my morning americano.

Very nice coffee house! Nice to patronize a smaller business where the Owner loves the Lord! This visit we ordered Grande White Chocolate Mochas- Iced. They were made fresh and fast with a great taste. The 2 Young Ladies working the drive up were friendly, efficient and not hard on the eyes! Refreshing experience in every way!