Illy Caffe

Great times are upon us! The Starbucks at Ala Moana is still closed and a independent coffee shop opened nearby, serving better coffee. None of those high-calorie messes covered with whipped cream and unicorn glitter poop; this is more like a traditional European shop selling simple coffee, how it should be served. So happy this place opened, Hawaii is in need of a better coffee shop, and not one that only tries to copy Starbucks and roasts their coffee to charcoal.

Bonus, they sell gelato!

We had a wonderful experience! After tasting the wonderful gelato we felt as if we were in Italy. The coffee was fantastic and the service was exceptional! Will be coming back soon!

The worst illy cafe I have been. Ordered an espresso and a coffee latte. Espresso was okay although lack of body. Coffee latte is a disaster, first they used a wrong mug, milk foam was foamed badly, over frothed with too much bubbles and too thick.

What they served was not a coffee latte…

I loved Illy stores in Europe, and have preached their virtues to many friends. Finally, we have one here! It's a little different (a patio, not a store filled with beautiful coffee machines for sale), and the baristas don't wear neat uniforms and dazzle you with sheer skill... but it's still Illy. I love the coffee and gelato! Beware, it's as pricy here as in Europe. But it's good and stylish, and makes for a nice treat.

Tried to overcharge me for some drip coffee ($5 instead of $4) and then tried to charge me an extra $1.50 for the creamer as well. Never do business with this company. Employees are poorly trained and extremely rude.

Rude customer service: on more than one occasion ignored me for a long time and then told me to go wait in a different line, where I couldn't see the gelato. Came by later and they were taking orders by the gelato.

I was glad to get my coffee,. I needed a "pick me up" in the intense heat of all the shopping we were doing. But then the staff opened the gelato side I had not seen yet, had to have some of that! Wonderful.

Really nice coffee shop. The baristas are awesome and the cappuccino was perfect. Great addition to Ala Moana. The lanai was nice, too.

Today I came with my whole family and my little sun was thirsty after all the sweet we ordered and I asked for one cup of water with ice and the lady say she can’t give water to my son her name was Kotar she say , two Asian lady’s ..

Very rude staff. Made wrong coffee and said it was my fault. Passive aggressive behavior and little knowledge about coffee culture. Very nice coffee equipment made me excited but the staff ruined it. Will not support

Their pastries are delicious, but they need to do better to enclose them in a clean environment because of flies and other elements that are not good for you.