Einstein Bros. Bagels

Why can't they EVER get my order correct at this location? I love Nova Lox, toasted, on an Everything Bagel. Love, love, love! But not when I visit this location because they always get my order wrong. They usually 'forget' to toast it. But today, not only was the bagel not toasted, t was on a plain bagel, not the Everything Bagel that I ordered. And when I reminded the worker that I'd ordered it toasted, she said that it was too late, this is how it had been prepared. I'd already paid using the app, so that was that.

And why is the wait so long at this location? Even when using the app, there's an extraordinary long wait only to get a meal not prepared as ordered. It's frustration and annoying.

I know. I know. First World Problems. But for once I would like to get what I pay for. Please and thank you.

Used to be a great place, not anymore! For no logical reason they removed the seating. When asked why they said, "because most our business is through the drive through". With all the seating before you couldn't find a seat so it makes no sense if you have foot traffic inside to remove seats!

Then today I went through the drive through bc there is no seating anymore, they said they didn't have coffee because the pot was broken. I'm sure they were lying and just didn't brew it.

I've been coming here for years and will find another place to go now.

This review is based on our visit Friday, 10 February 2023.

We mostly enjoy Einstein Bagel Sandwiches.

However, it is disappointing when we visit at the ten a.m. hour and are told you are out of your most popular sandwich bagels. Today, it was bagels for your All-Nighter and Brisket Sandwich.

It is almost like managers do not anticipate, for what appears to the casual onlooker, an influx of orders on Fridays and Weekends.

Maybe my criticism is ill-informed, but the regularity with which we hear staff respond to our orders is noticeable.

Also worth mentioning are the presumptuous instructions regarding tips received from your associate cashiers.

May we suggest taking a round turn and paying your staff a suitable wage so they do not have to beg for tips from customers?

If you are paying your staff a suitable wage - instruct your team to cease with the presumptuousness.

Quick in and out. Food was prepped well and had a good selection. Visited at 8am on a Saturday. Minus 1 star because they still have tables in the way of the cashier station for what I assume was social distancing. Those tables made it almost impossible to hear the cashier and made payments awkward.

The Manager on Duty today 5/16/23 @ 9.38am was VERY RUDE, ABRUPT, COLD AND EXTREMELY DISMISSIVE.. I'VE BEEN ORDERING HERE FOR OVER A YEAR And "NEVER Had Someone " make ME FEEL SO BAD..Guess I'LL take my $30 breakfast Somewhere Else.

Extremely slow service. I placed order quickly as I was in a rush. I stopped her to get lunch for the day. I pulled up the window. No one was ahead of me, 5 visible employees, and yet in still I waited 12 minutes for a turkey sandwich . I was told that I was rude for leaving the speaker box early, even though I was speaking into the box and they acted as if they could not hear me. Not how I wanted to start my day. However the young lady a different lady did tell me to have a nice day as she handed me my food. Sandwich was made beautifully

Our favorite bagel place! As a native from Florida, I've enjoyed Einstein from childhood and am glad to have one near by! Wish there was a location in Gainesville area! Appreciate that this location features a drive through! Wednesdays are $6 dozen/days!
Nice coffee station now featuring even ice coffee option at the coffee bar!

I love NY and Nj bagels but this place can do the the job with the egg sandwich not as good as NJ but good enough.

Went and got 1 everything bagel and asked for cream cheese, drove 20 minutes home just to find out they didn’t put cream cheese on it

Wow! This is the best customer service and quality food. I love the energy of everyone here!