Great American Cookies

Loved it! Clean and updated. Very spacious with plenty of room for the line to form. Food was incredible. Clean restroom as well. Staff was friendly. The toffee cookies were so tasty and the perfect mixture of soft and crunch.

A lil expensive but great cookies and wowwww we are enjoying that hehe 😜

Horrible service. Young kid was too busy on his phone, then rude that we bothered him to order.
He caused an older couple to walk out after they were ignored while he stood there texting.
The place was also dirty for as slow as business was.
It was good ice cream though but they need to consider revising their young staff.

Closed prior to closing time posted. Ruined a family event and wasted time

I have enjoyed many outstanding experiences at Nestle Toll House including the one in South Lake Tahoe for 3 straight years. Unfortunately, the experience I had today Wednesday, October 14th 2015 may very well keep me from ever going back. We stopped in the South Lake Tahoe facility at 4:00 PM and asked what time they closed. The employee stated he would be open until 9:00 PM. We told him we would be back after dinner- sometime between 8:15 - and 8:45. He said he would be open. When we stopped by at 8:40 PM the doors were locked, all the cases that held the food were completely empty. It was clear he started to close this place at least 30 minutes earlier which means he closed the place shortly after 8:00. When I questioned him why he was closed, he stated the store closes at 8:30. This is contradictory from what he stated earlier in the day and what the website says. This individual is a poor representation for Nestles Toll House and in my opinion this employee should not be allowed to represent this excellent organization moving forward. He should be fired especially for the attitude he showed us this evening. I am in South Lake Tahoe a couple times a month and if this individual is employed there when I return again, I will never set foot inside any Nestle Toll House facility again. I am assuming this is not the type of individual you entrust your organization with.

My husband and I were in Heavenly Village and wanting a sweet treat, and the line for Coldstone was enormous, so we made our way around the block to Toll House. There was no line, and plenty of baked goods. We decided to go with a brownie sundae, and we were beyond impressed by the amount of goodies that goes into one! Rocky Road brownie, two scoops of ice cream, hot fudge, whipped cream, a candy/nut topping, and chocolate sauce, for much less than a smaller bowl would have cost at Coldstone.

We were very happy with our experience and would definitely go back.

Pokemon Goers: TONS of pokestops nearby and all over Heavenly Village. Enjoy some ice cream on a bench and reap all the pokeballs!

Cookies were very dry and crunchy. The brownie was not very good either. My son said the ice cream was pretty good.

Best chai tea ever here!! Great place for a nice little break.

This is one of my favorite stops in Tahoe. The cookies are delicious and soft. Even though it is busy the service is quick! Thank you!

The iced coffee drinks are delicious but less coffee and more sugary treat. The cookies are insane, I definitely recommend stopping in for a treat