Klatch Coffee San Dimas

First things you notice is HOW AMAZING THIS PLACE SMELLS! Next you'll see how light and bright it is, clean, with a touch of art. If you order anything from the patio special to the blood orange drink, you will not be disappointed. Staff is vibrant and excited. Go get your caffeine on today!

Hands down the best coffee shop period. We are talking about the quality of the product. To the logical people of the world, this is the spot. If you want to spend the same amount of money at Starbucks, enjoy poor quality. Starbucks you're buying an experience. With Klatch you're buying quality product.

Best coffee place ever. We go almost every day. WBC cold brew is what my bf likes I like the mocha shake its just perfect. The staff here knows you by name and are super friendly. Love Klatch

Klatch Coffee House was my favorite café nearby my home but they just lost a customer. I had been coming here for several years because of their coffee. One of the best aspects of this place is the quality of the espresso in their lattes. Another café I use to visit actually uses their coffee grains.

I choose to come this location because of the relaxing atmosphere, especially when I drop off my mother’s car nearby to get serviced. The last time I came here, I stayed there for several hours while waiting for my mother’s car. I patronized Klatch by purchasing several beverages and food. The owner of the shop where my mother’s car was being serviced then picked me up upon completing his job. Today was supposed to be another day like that one. The only exception was that I had to sit outside due to health department regulations. So I was prepared to sit outside while I waited for my mother’s car. After I placed my order inside, I asked the kind employee who took my order if I could charge my laptop’s battery if I needed to since I was going to be outside. Other places have allowed me to simply charge my laptop while I waited outside. The kind employee asked a manager if they could allow me but he immediately said no. The manager was rather rude and unkind. He never had the common courtesy to address me personally or explain why he couldn’t allow me to charge my laptop while I waited outside. I don’t know his name but I can only describe him as Black, athletic and tall. Managers like that are a disservice to businesses, especially ones that interact with customers face to face.

I arrived there with two bags and a sweater. One of the bags was quite heavy. I had to be there all day but because I knew that I had to charge my laptop’s battery, I couldn’t just sit there for hours doing nothing. I am my mother’s caregiver, so I take her car to the mechanic as needed and wait at this café while they service her car. As I mentioned above, the owner then picks me up after he completes his job.

But I had to cancel my order today because as I told the kind employee, I can’t just sit around doing nothing. I also need to be productive and use my computer. I had to make the tough decision to walk to another place far away. I don’t mind walking but carrying two bags (one which is quite heavy) is very difficult. I also have health problems, so today was especially difficult and taxing on my body. Wearing a mask is difficult enough because of my asthmatic condition.

I walked for about 1 mile to another location. It was actually good that I walked but it was unnecessary just to find another place that would allow me to charge my laptop. I was finally able to use my computer, relax, and eat like I needed.

Employees’ attitudes reflect a business’s or company’s values, and their actions will have unintended consequences. Klatch is no exception. Unfortunately, a company or business can acquire a bad reputation because of one incident. The manager that was there around 9:30-10 AM today, 10/21/20, had that unfortunate effect on Klatch. His actions were egregious and he should be held accountable. Maybe he doesn’t understand that kindness and an attitude of service toward customers are paramount to any business. The next competitor will acquire that customer and businesses like Klatch will lose out in many ways as a result. Klatch should do a better job of screening and scrutinizing their employees, especially their managers.

I rarely do this, but wanted to communicate respectfully that the Klatch To-Go food service is consistently terrible, with little apology for their disrespectfully late "ready" times. I work for an organization that loves to order from there, but the Klatch have over-promised and under-delivered the last three times, of which we have been gracious enough to keep going back. We called in at 8:50am, and the manager said they'd have our order of three sandwiches and three salads done in 20 minutes. We knew from past experience that that means I should be there for pick up not at 9:10am, but 9:45am. So I did. I showed up already "late" at 9:45am. They had not even completed the salads. I walked out of The Klatch at 10:28 with my order! OVER AN HOUR past what they had deemed the "ready" pick up time! I rarely do this, but decided to kindly make the manager aware that I had been waiting for 45 minutes for three salads to be made, when our original time to pick it up was even earlier and she replied, "well, we had a rush and it would be best to order the night before for large orders" - Not acceptable. We just paid $75 for this and that's not worth our time or money. Sorry, Klatch. We will no longer be giving you our business.

Phenomenal Americano, great and kind service. I love klatch for all my coffee needs. Always a good idea to pick up some beans to take home and enjoy.

This is such a popular place and quite popular with a locals. Watching them make coffee is fun with a little machine.
But the coffee that comes out is kind of mediocre. Noisy is heck in there. Would not be the first place I would go to again.

I was disappointed because it took over an hour for me to receive my order. I called to inquire why the wait was delayed though it showed driver was on her way. I was put on hold (which was fine) the first time, then call was disconnected. I called a second time and probably accidentally hung up on; then I called back more than a few times and kept getting a busy signal. I wanted to cancel the order but was unable to. By the time my avocado toast got to me, it was a bit soggy. I ate it because I was hungry. Klatch has always been a 5 star, but not today.

Unacceptable that you don’t take cash and your rely only on technology. Your store was offline and not working . I offered to pay cash and was turned away. 100% bad for business and extremely unhappy. You need to teach your employees how to properly handle these situations when they arise, and not turn people away due to technical complications.

Only swung by for coffee on my way to Riverside. Bought a latte and it wasn't burnt. Automatic 4 stars. And it was a good latte, too, so bigger plus. But if you're looking for a more intimate spot - somewhere romantic or relaxed - this place isn't your best bet.