Philz Coffee

Wide variety of coffees! Cozy ambiance and friendly staff! Delicious coffee!

This is a report to the owners of the place! Please take a minute to read it.

This is absolutely unacceptable customer service from a manager that I received today at 4:45pm at this location. Manager refused to give me his name(he wears glasses and ear ring in the left ear) hope you can backtrack this.
I ordered TooGoodToGo pickup today in advance. Was driving to this place in a good mood hoping to, as it says there: fight food waste with you, and got there on time for pickup, parked my car and paid for parking, went in, mentioned that I have that pickup order and in addition ordered coffee from the register. Manager came to me and said that he is not going to help me with my TooGoodToGo order that they are out of it. Then I said that I only got here for this, and asked is there at least an option to use this order ($3.99) instead of a refund to just give me coffee for that as a thank you for getting here and wasting my time. He said that he will not do it, I asked couple times politely that it was my time and money and not my fault that this location does not update things on the third party app that you use.
He refused to cooperate at all. And he said to me “good bye you can go now”, I asked his name he refused to give it to me (and this is manager here?)
He was not at all kind or friendly during the whole interaction, just got defensive from the start. He was not rude, but definitely not emphatic or helpful…
Really you care more about $4 cup of coffee when it is not your customers fault instead of your brand name?
I hope it gets to the right person! I’m so frustrated with this situation.
And argument that it is a third party service is so fake.. if I was part of the team at the location I’d try to prevent such experience for customers or at least apologize with a cup of coffee for the time and money wasted to get there. And I get it end of shift, 10 mins before closing, bad mood? Should it affect communication skills and customer service? No…

Good coffee, but at this location, they’re always slammed and sometimes they forget your order. Be patient when you come here. I hope management sees this and fixes their operations. Shouldn’t take me 15 minutes to get a coffee each time I come here…

Every coffee is individually ground and brewed. They have many varieties of beans... It was really good coffee and good service. We had aromatic Arabic.

Philz is not only one of my favorite spots when choosing San Francisco, but my all time favorite coffee spot.

If it's your first time, I recommend going a size down than your usual coffee cup, as the caffeine kick can hit harder than other coffees.

Very nice place to work and enjoy good coffee.

You have to be star-NUTS not to come into Philz coffee like seriously good cafeina

Super friendly staff, great coffee at affordable prices. Best to use the Philz app to place your order for pickup (i do that all the time and it is such a huge time saver!)

p.s. I wish Philz had a membership program like Starbucks!

Loved the philtered coffee here ! It has a nice vibe

clean fast service coffee it's very good