Cafe Rio Mexican Grill

Tonight they were on point. Awesome job with our food, didn't skimp on anything. Clean, helpful, and nice. I love their salad and it definitely did not disappoint.

If I could give this restaurant 0 stars, I would. Everyone behind the counter mumbled and grunted when I asked questions. They were irritated when I asked about the options. They threw the plates around and had such attitudes, i was appalled. I have never witnessed this poor of customer service! When I received my food it was disappointing. The dish was luke-warm and the rice was cold, it tasted ok. I loved how the restaurant was decorated, but that didnt make up for the overall experience. NEVER AGAIN!

Unfortunately the Rock Springs Cafe Rio is the worst one. I love Cafe Rio and was looking forward to a good meal. The seasoning in the Hatch Chicken is watered down and doesn't even taste spicy. The servers seemed overwhelmed. In every other one I've been to there is always a manger. There didn't appear to be anyone in charge and it was very apparent they were struggling. By the time I was able to eat my food it was cold. I will go to Cafe Rio in the future, just not this location. I think this franchisee should go visit other sites for comparison.

It's not really Mexican food, but it isn't bad in any way. Basically it's a ton of rice and beans for $10 and you wait in a line to look at the rice and beans before you eat them. Personally, I think this Rock Springs location does a better job than others I've visited. They make sure things taste great and don't just throw it together. Share the big plates with a friend. It's a ton of food.

As always, food was outstanding. Staff members awesome. One even contributed cash as i had misplaced my debit card and did not have enough cash to cover my meal. Consistent food and service in 3 locations that are not close to each other

Really great food, competitive prices, similar to Chipotle but I think even better!

This is the second time we've ordered and they've asked if we wanted an item and we've said no and they put it on anyway. They just don't seem to listen. Otherwise, the food is good.

Absolutely horrible service! We ordered pick up and came to pick it up and they lock the doors had the doors locked and then took 5 minutes to even open them for us to get their food our food and they didn't close for another 15 minutes mark!

The food is delicious. The workers are kind of grumpy and always in a rush. Caution: They will ask if you want sour cream, guacamole, etc to go with your meal and charge you an arm and a leg for those little extras. The drinks are expensive and only worth it if you are dining in and getting refills. If I order to-go, I purchase my drink elsewhere.

They raised their price on steak, put it in tiny letters under an astric *, and told me to give them like $13. I believe the markup is $2.50, and the steak tacos no longer available for the Taco Tuesday discount.
I will never go again, just on principle.