Capital One Café
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
- Takeout
- Dine-in
Capital One Café Reviews - 96
4.2
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Toni Spencer
If I could I would give this 20 stars. So helpful and personable, even to an old lady like me. I had a problem I could not resolve. Reenie was perfect. Patient and beyond patient. She worked with me an hour and a half to get my issue resolved. I felt welcomed and a valuable customer, not just a number. I most highly recommend this location and the people who work there. Love you guys! Toni Spencer
Jessie Guinn
Love this little cafe & bank duo! Everyone was extremely kind, and went so far as to pack a goodie bag for us with water bowls for our dogs. Awesome location, amazing service, and great coffee!
Indig. E Nous
Excellent service by Ty- Capital One Bank Associate
***PROBLEM: On Thursday July 15, 2022, I LEFT MY APPLE PLUG IN YOUR WALL OUTLET AT THIS SHORT PUMP CAFE SO ***PLEASE HOLD IT FOR ME TILL I PICK IT UP- Pamathi
Steven Hawley
Came to Capital One Cafe for the 1st time to make my payment. Had the best experience with Stephanie. Kind, knowledgeable service!! Oh the drink was good too!
WJ LH
The people who helped us were so nice! Capital One has always been the best.
Stephen Barr
We got great service from Stephanie! We had received conflicting info from the call center and had to make multiple calls to get things corrected. Stephanie stepped in, got us connected to a call center manager which helped us get what we needed. She went above and beyond and we can't thank her enough.
A El
Learn what quad means Gracie 🤪 they got you out here looking not only stupid but very rude. Maybe next time roll your eyes in the direction of a dictionary book to know what words mean instead of at paying customers you silly goose.
Arthur Palmer
Stopped by the Short Pump Cafe to close an old account, as we had moved out of the area. Ms Wood, in my opinion, set a new high in customer service.Protocol required a lengthy telephone conversation with the Capital One service desk. Ms Wood supported us during the entire process. She epitomized the ideal of friendly and professional customer service. Thank you, Ms Wood.
Simon Marsden
This is not a bank but a cafe where you can enjoy a coffee at a discounted rate as a Capital One customer. You have agents there to assist you to self service your account, it's a unique idea.
Bob Schermerhorn
They offer Peet's Coffee hot, cold, frozen just like Starbucks... and if you pay with a Capital One card, you get half off! Amazing! They also offer locally made bakery and food items.