At Home

We arrived 15 min earlier to close, and every minute, they were harassing about the closing time. I can understand if we are still browsing after closing time.

My first time going here was amazing! I found the two things I needed plus a ton more, spent a couple of hours here it was so fun. Found my favorite items from here. This location practiced social distancing and wore masks. Great pricing on many items, great selection and colors too!

Furniture is generic and overpriced. Seems as if inventory has not changed in years. Like to come here and roam around when bored but usually leave w/o buying anything.

1. low quality products, 2. outdated useless returns system
I also had a bad customer service experience at this particular location, but those are the main 2.

I went in expecting Target-level quality, but it's more Walmart quality. You have to know that they specialize in inexpensive cheaply made, low quality products. As an objective measure, they have a large Damaged section--never seen one that large; it shouldn't come off the shelf damaged.

It's preposterous to have an online ordering system, but make order numbers useless. I brought the pickup slip, believing that to be the receipt since nothing else was given. They could not use the order number, pickup slip, or the barcode on it. The order confirmation email couldn't be used, which is surprising w/ the technology at most large chain stores. I went to the full order details on the website--that couldn't be used either. Most stores at least provide a receipt in the confirmation email or an email after pickup. In 2022 why would the entire online system be useless w/out the physical receipt from the physical cash register, for an online order?

The employee who helped us was unreasonably also rude. We wanted to be kind & helpful, but she (Janyce, I believe) was unpleasant from the beginning, clearly annoyed & tearing off the slip. She offered a gift card, as we continued to scour our email & website f/ a receipt, but she never even asked for the credit card used, which is a valid return method; I brought it up because we forgot it but thought the slip receipt was sufficient per the return policy. Store credit is usually absolutely fine, but ironically in this particular case we didn't plan on shopping here in the future after seeing the product quality. Disregarding that we're not at fault for not having the receipt, her behavior made it clear that she was more than annoyed with us; she started out short w/ us as soon as we said the pickup slip was the only kind of receipt we received, & when we didn't have a Perks account, & again while we asked if those could be solutions; she later asked multiple times if we didn't have a perks account and was annoyed each time the answer was no; later, she was scoffing under her breath while smiling incredulously, rolling her eyes, shaking her head while rubbing her forehead, and even grabbing my phone out of my hands multiple times when I showed her the email/order details--even when my hand was in the rubber strap of the phone case, but instead of letting me take it off, she bent my hand back. And since it's rubber, my hand got stuck; I should not be pulling my body out/away from my own property because it's now suddenly in the hands of a store employee.
I understand bad days, and I've worked in customer service, mostly in mental health, serving mentally unwell/unstable/upset clients who are in a highly emotional state from working through the difficulties in their lives that they're here seeking help for. I understand better than many how unpleasant customer service can be, but her behavior was uncalled for and honestly inexcusable. It's one thing to have a bad day, but it's another to take it out on others. And yet after all of this, as soon as we said we'd take the gift card, she huffed & said she'd give us a refund, then processed it. This whole time I thought she just wasn't able to do this and that it was out of her hands as an employee; it makes no sense to then arbitrarily acquiesce after we accept the solution. It seems she was irate w/ us when she was the one drawing this out; she could have arbitrarily decided to help at any time, preferably before physically hurting me. She ended with a snide remark that this is why she recommends signing up for the perks program. I didn't originally sign up for it b/c I don't shop here often; then I didn't b/c I wouldn't shop here often due to the product quality; but I'm surprised that it doesn't go without saying that this experience didn't inspire me to become a regular customer.

I love shopping at this store; the selection of merchandise is amazing and the staff is very friendly and helpful. I had a great experience a couple of weeks ago and would like to recognize Veronica and Joy for their excellent customer service. I continue to remain a happy loyal customer.

First time to visit, set up just like the old Garden Ridge. Prices are Comparable to other similar stores, LOTS of Clearance items. Almost anything your looking for you'll find when it comes to home decor. We did find a few good deals, and are happy with our purchases.

24 minutes wait time to check out today. Ridiculous. I don't spend that much time in line in Costco in a whole month. Not to mention 4 out of 5 registers open.

I will shop online only things that I really need and pickup my order. But I will not step in that store again.

My absolute favorite store ever!!! The manager he was so accommodating and nice I'm addicted to this store please never ever close!!!!

I found great bathroom decor and counter stools at this place. The staff was super friendly.

Great place for home decoration! The store has everything you could have asked for!