Teapioca Lounge

We tried the macarons and mine turned out to be spoiled. Considering we frequent this store quite a bit and considering Austin traffic I did not think it to be a problem for them to replace the macaron even though I was not able to go back same day or at least compensate for the almost $6 macaron that had gone to the trash. Any sort of acknowledgment would have been nice instead of being made to feel like I have to prove somehow that I was given something inedible. I have a business and I would not treat my customers this way at all.

I grew up in this area. Very clean. Open for long hours. Service is calm, thurough, and shows attention to detail (although I came when it was dead at 7:45pm Wed). Got my drink order and name right. Many of the nearby places don't have indoor included restrooms. But the Arboretum makes up for this with an accessible public indoor restroom next door to this quaint drink stop. Well lit. It only took 4 minutes for them to complete my order. Current employees were attentive, ex: noticed I didn't touch my hot tea much after sitting down and offered ice incase it was too hot. Nice offer. I like my tea hot, so no worries. As other people starting showing up they greeted everyone equally and in the same timely manner. I saw no other customers give complaint or show any discomfort. This location is still new. I hope they continue the cleanliness and service in the coming year. Great first months!

The arboretum location is so nice 😁 I recommend trying the oolong!

Firstly, let me say that I came here for a cup of coffee, and perhaps that was the mistake. Cliff Notes version of my review: Do not come here for hot coffee.
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I was not familiar with this chain prior to entering its premises this weekend. The description when you google their website is "Teapioca: teas, coffees, smoothies." The description under Google Maps is "Modern hangout with a wide range of cream teas, coffee & smoothies, plus desserts & board games."

The store is very clean and organized with very polite and friendly staff. They appeared to have a very extensive menu of sweet bubble teas and frozen drinks - all great for someone who is seeking a sweet treat or dessert.

However...

Again, I came in for coffee. I happened to be in the area and because I can't stand the taste of Starbucks I decided to try Teapioca instead. I have never thrown a cup of coffee out without even trying to drink it, but there's a first time for everything. This was, quite frankly, the worst, most undrinkable coffee I have ever attempted to consume. I should have realized my mistake when the server pointed to their frozen coffee drinks and said "we can make any one of those hot."

My partner ordered a drip coffee with cream and sugar, but was never asked how much he wanted. He wrongly assumed that he would be given the cream and sugar to prepare his coffee himself (or even given an option of how much he wanted), and instead was handed a lukewarm cup of diabetes. If there was actual coffee to be had in either of our drinks, it was indiscernible; instead it tasted like synthetic coffee flavored syrup pumped into something that used to be milk. Maybe.

Mine was no less sweet than his despite requesting "half sweetness" (although there may have been a bit of a language barrier). We literally walked straight over to Barnes & Noble, dumped both cups into the trash and proceeded to purchase Starbucks.

Unfortunately (and fortunately), I'm not much for sugar, so I won't be coming back.

Just wow customer service is amazing and the tea keeps you coming back. First time here they had chocolate mint tea for sampling and I’m just ready to try everything. If you haven’t came definitely need too you are missing out🥰😍

Lovely new location with a cozy upstairs for hanging out. I did not see any public restrooms just FYI. Many of the drinks can be made hot for the cooler weather. This is definitely my favorite location of their ever growing empire. I love me some tea, especially boba tea!

I’m a frequent visitor at the Parmer location, the Arboretum location is much closer and convenient. I ordered three drinks with no ice, which came up on the screen and all three tickets. My ticket was called and all three drinks had ice. I let her know I ordered all of them without ice and she didn’t say anything to me, she only stared at me and told her coworker. Working years in service industry and customer service, it was just simply rude not to give a quick “sorry, let me remake those.” I was going to give three stars for the cleanliness and awesomeness of their drinks but my Thai Cream BlasTea has literally no sugar in it. I’ve never had Thai tea without a sweetener..

First time at Teapioca, had an extremely pleasant experience. Not only do they use real fruit, the staff are warm and welcoming. Will definitely come back. The smoothie was absolutely fantastic!

I always go here. This might be the best boba tea place around. Customer service is great, staff are friendly and the place looks amazing!

My go to drinks would be taro milk tea and honey dew milk tea with boba.

If I'm going for a juice, I'd go for a watermelon juice with boba.

My go to for boba. I love mocha frappioca. So good!