Teapioca Lounge

Menu is extremely unhelpful. There are three menus for boba tea, and if you don’t ask specifically for each ingredient individually you will order a “rose milk boba tea” and find yourself paying $6 for a cold tea with no sweetener, no creamer, and no boba. It is just cold tea. The staff is friendly but routinely seems confused by basic orders. I have been here multiple times with multiple baristas and each time it seems clear the training is failing the baristas; they do not seem to know what boba tea typically comes with and I walk away with something that is clearly different from the picture on the menu because I didn’t specifically ask to add something like dairy. Prices are not listed, and menu does not contain components- what is in a “red panda blastea”???

Good drinks but don’t bother asking for light ice (see picture). They will still fill up the cup all the way which is a waste and prevents you from drinking all the tapioca

You can get pretty good tea here but to do so you have to ignore the flashing giant menu and essentially argue with the deeply confused or exhausted barista who is trying to sell you a cold, sugarless and milkless tea for 7 dollars. If you do not emphatically insist that boba tea should also include milk and boba, you will not get them, despite the fact that that is how boba works and that the image on the menu includes both. This is even if you order the name verbatim while pointing at the drink.

I have been here so many times and its always the same, regardless of who is working here. For a long time, I thought it was user error, but no I've just entered the twilight zone of tea shops where it is impossible to get a drink. You may return here, thinking that surely things will improve but this is a trap. It was always be bewildering and half the time your order will be unrecognizable. It is not your fault. Do not return here. You deserve better.

(Also an allergy risk as they regularly add or substitute ingredients without saying i.e. swapping dairy for non-dairy creamer etc. If you do go here, be sure to read the label on the actual drink before consuming)

Terrible service . I Do not recommend it at all.
I ask them if they could please warm up the milk since my son was sick with a cold and they refused to do it . Something so simple !!!!!!!! I asked for my money back and went to Coco’s cafe instead which I highly recommend it. They wam up the milk as I wanted . They were very sweet and willing to help.

Really awesome experience. Super polite staff. Definitely get 50% sweetness for most of the drinks.

i went here on wednesday to try a new boba spot out and i asked Katherine, the barista, for a recommendation and she was so nice and helpful! the service here is really great!! i tired the mango pineapple smoothie and it was amazing! i’ll definitely be coming back :)))

We ordered mango cream which didn't taste like mango at all. The mango cream we tried at South Austin, Pflugerville and Parmer locations were mango and yellow in color. My drink tasted like tea and was brown in color. Could not really taste the mango. My wife brought it back but all they did was use the same drink and added a bit of mango flavor. Didn't help much. Service was lacking and rude from the cashier. Will not be back at this location. Too bad since Arboretum is a nice area.

I have ordered mocha house special and the lady filled the cup with 90% ice and 10% drink after a wait of 20min. Not a great service and place to visit.

Little disappointed of the service today. Usually everyone is supper nice but the staff tonight was so rude to me. I ordered two drinks and asked if a tab of the sweet syrup and the rest green tea… they did just the opposite.

I turned around to exchange the drink in hopes to get what I actually wanted since what they made was so sweet and just undrinkable!!! But they refused to exchange it for me and they embarrassed me in the open telling me I already tried it do I can’t return it back..

So rude and do unexpected since I go there 3-4 times a week…. But this new person was so rude, not sure I’ll return back.

Great customer service! Staff were friendly and very nice.