Barista Alley Cafe & Roastery

It was more noisy than I like. Lots of young people, coffee was good and decorative. It needed a bit more chocolate taste. Ladies restroom was out of service but the men's one seater was clean and needed more TP. Tables and seating areas were clean and sort of comfortable. It's a cozy little spot overall but I'll be going back to stomping grounds down the street.

We have probably been here every other day since moving here early in January 2022.

We love the ambience. The staff are super friendly.
The coffee is incredible.
The food is superb
Love the crepes.
The people who come in and out are Uber interesting.
The owner Is a super cool guy.
Can’t say enough good things about it.

Very friendly! Always welcoming. We live a few min away and this is our go to place!! We live it here. My girls love your specialty cookies with powder on top. I love you Lattes it’s hard to find a good cup of latte in SC but this place knows how to make a perfect cup of coffee. Thanks. We need more of these kind of places in Greer DT.

Best matcha I’ve found in Greenville/Greer! I recently moved back from NYC and it’s awesome having access to amazing coffee and matcha here 👍🏼 It can get a little busy (good place to hang out and work) so I usually get takeout and it’s super quick! Great service

Great vibes and decor. Good coffee, should have specified over easy on my egg.

They can get crowded at times but it’s only because they are one of the best coffee spots around. They also make some amazing crepes.
Love them!

Fairly priced coffee and a cool minimalistic design. Was surprised to get a free cup when I bought a bag of the beans they sell. Will definitely go again!

Small downstairs. Doesn’t really accommodate handicapped people
Liked the other location better but the food is still wonderful

To those in a rush, I suggest don’t stop at your local coffee shop, but get your generic coffee at the next best drive-through. If on the other hand you are searching for a place that will craft a truly delicious coffee for you, and especially if you want to relax and enjoy this coffee, then look no further.

Barista Alley is a promising new addition to downtown Greer, with a nice, open and welcoming atmosphere. Service was prompt, friendly and very attentive. My latte was delicious, prepared with great care, and a feast for the senses.

As a business it is important to clearly define what you are and what you are not. You can be a great coffee shop, but maybe you are not a bistro. You may serve wonderful delicious treats to go with the coffee you serve, but perhaps you are not a health food store.

My suggestions to Barista Alley:

1. Keep on doing what you are doing, while carefully refining what makes you special and unique. You can’t please everyone, and you can’t be everything. Focus on the things that you know you can deliver at the highest quality. Take great care in training your staff, empower them, pay them well, and praise them for a job well done. Communicate proactively with your customer at the point of sale. For example: “We will prepare your order from scratch and will bring it to your seat in about x minutes.”

2. Greer has residents from many parts of the world. If you find employees who want to work on Sunday mornings, consider to open at 9am or 10am on Sundays. Not everyone wants to wait until lunch time to wake up. :)

3. From time to time, you will get a less than stellar review. If you do, keep your reply simple. It’s perfectly fine to communicate your willingness to take the feedback into consideration, or to invite the customer back. Stay away from judging the feedback, and from elaborating on whether you think the feedback was fair or justified. Simply accept it, learn from it, and continue to serve great coffee.

I very much enjoyed my relaxing stay at Barista Alley and will be back for more.

Great place to grab some coffee and relax during the day. Nice people working there will be back again!