Hawaiian Island Snowballs

We've reliably visited this shop 3-4 times each year, every time we come down to OBX. This year marks our eleventh year doing so, and we bring countless families with us as well. The owners have always been short, curt, and otherwise unpleasant but this never deterred us. However our first night in town we went for ice cream and one of the girls (11y) fell in the driveway after sliding on loose gravel over concrete (watch out!) and dropped her brother's and her own ice creams. Bruised, cut, crying, and bleeding she went in with her mother to get a new cone and explained what had happened thinking the owner might have sympathy on her and replace the cone-- instead that wasn't offered, which is fine, however the man also felt it necessary to look the crying child in the face and tell her "aww well, looks like you'll live to see your wedding anyhow" in a super snotty tone. I can promise you there are other ice cream parlors in town, and none of our crew will be back. Treat your customers with a modicum of respect and compassion, curmudgeon!

The older lady with glasses is just plain rude. It’s a mediocre ice cream shop to begin with. When you add the nasty attitude it’s just not worth it.

Gave them two tries and both times the woman that apparently hates the service industry ruined the experience.

Went with our kids and my parents. The old man was rude, abrupt, swore in front of our kids, and reminded me of the town drunk. The soft serve vanilla was cheap tasting and more or less flavorless. I've never paid 75 cents for a topping and we don't ever want to go back. My husband's ice cream was supposed to be peanut butter chocolate something, but I clearly tasted mint- spoon cross contamination. Don't eat here if you have allergies and pregnant women shouldn't either- Listeria is a risk with soft serve, and I don't trust this place. Gross, expensive, and the old guy should be fired. I hope this place goes out of business.

Awful customer service! I'm so disgusted by the shop owner. He is rude and impatient and I should not get sexually suggestive comments with my ice cream. My husband and I walked in during a slow part of the day. We walked up the register to order our ice cream and he loudly said, "look at these people who don't know how to order," and then gestured over to the other counter. After we got our ice cream he looked at us and said, "you two look like you're going to rumble tonight." I ignored this comment but it got worse. He then proceeded to look at me and say, "I've got you in the third round." If I hadn't already paid I would have dumped the ice cream on the counter and walked out. If you want ice cream go the shop across the street or buy it from Walmart.

This place has average ice cream at an above average price. The staff is the rudest that I have encountered in a long time. Best advice.....go somewhere that enjoys having you as a customer after all its just ice cream.

The owner is incredibly rude and from the reviews on yelp it is pretty bad for most people. It was my first time coming here with my niece and he talked down to us, yelled at us and shook his head at us in front of other customers because I didn’t notice he was trying to hand me a cup of ice cream the second he wanted to. I had apologized for not noticed and he was still very rude. Upon checkout I told him he didn’t have to be rude and he said out loud “YOURE 100 PERCENT RIGHT, YOU WERE RUDE”.

Visited this place while on vacation in Duck NC. As soon as we entered the establishment we were hit with a terrible odor but the bad experience didn't end here. The older white haired person serving the ice cream was somewhat foul mouthed and insulting. There were about 4 other families in front of us and he insulted 3 of them in one way or another. One woman didn't grab her cone fast enough in which he began whistling at here and shoving the cone in her face. The next one was told that the flavor she ordered was not available "chocolate peanut butter". When asked why she was told because it's disgusting and to try something else. Last but not least he told another family who asked what flavors they had, to read the sign if they had the time. I took my family and walked out, nobody should have to put up with this low life scumbag. My children are young and I was embarrassed at this morons actions. He deserves a negative rating.

We just left without buying anything because the man behind the counter was rude to me about the mask I was wearing. No kidding. He was also snacking on the toppings bar as we walked in. He wasn’t wearing gloves or a mask. We’ve had great experiences in the past so this was a complete shock. Sorry.

2 stars because the ice cream was decent, the staff was efficient, and the order correct. Unless you find the cranky older gentleman that's been around forever to be a fun novelty, I highly recommend you avoid this place. Rude responses to simple questions and overall curtness made our experience very unpleasant.

If I could give this place a zero out of five stars, I would... As soon as you walk through the door, you are greeted with one of the worst smells that I have experienced at a food establishment in my life... and once you get served, you will appreciate the smell as it is the best part of it all.

The owner was extremely rude to my family, correcting grammar which was funny at first but was rediculous after he continued for the rest of the visit to do so. If it was not so hot, we would have left without the ice cream and he would have been wearing it. He continued to refer to us as his issues for the night among the many other insults we recieved... do yourself a favor and don't even try to order from this place...

The owner needs to learn how to treat customers if he plans to continue business here...