Hawaiian Island Snowballs

We went there 3x this week with a group of kids and parents. The owner was very entertained and entertaining. So much so that my kids insisted we go back again! On the last visit he wasn’t there and they were disappointed.
The ice cream is good, great location and beautiful boardwalk right behind the shop.

Food was good but the costumer service was terrible. The owner was very rude and impatient. No gloves were used when handling the food which I found quite unhygienic. He was very short and gave quite rude responses to our questions. For those who are first timers, the cup sizes are in the right top corner of the shop with a blue sign (we didn’t see it and got yelled at).

I brought some friends from out of town to get ice cream and the owner/manager was extremely rude. He avoided taking my order and then yelled at a group while we were waiting for ice cream. I am extremely disappointed and disgusted with this behavior. Will NOT be going there again.

2 for customer service, otherwise it would’ve been higher. Edy’s is always tasty. However, we were not warmly greeted, only a “Who are you with?” “We close soon! What is your order?” The questions were abrupt. We were there about 15 minutes before closing time. We felt our business was not appreciated and compelled to order quickly without being able to ponder the wide variety of flavors and menu items. Noticed a group of firemen walking up right on the dot and the younger employee did not welcome them warmly or kindly. Most likely would not return anytime soon. Again, only pro was that it was Edy’s ice cream. waffle cone wasn’t stale. Not very COVID friendly as there were no masks nor gloves

Old dude is a miserable old man. Asked some little kids if they even can read when they asked about toppings. Told us to open our eyes when we asked where the flavor menu was. Blonde chick wasn’t remotely friendly and gave us hardly any syrup in our snocones. Don’t waste ur money on this dump

The older guy working was super rude to us. Saw the same to with the parties ahead of us, and behind us. Ice cream barely frozen. Messy in there and seemed unsanitary behind the counter. Wish we wouldn’t have gone here.

Lighten up everyone. The owner is a character. He’s being sarcastic and is just trying to keep the line moving. This isn’t Baskin Robins or Dunkin Donuts. He’s been giving my kids grief for about 15 years and they think it’s funny. Also, every item is hand made with care and is delicious.

We had a great experience at Hawaiian Island Snowballs. The owner was very friendly and was constantly cracking jokes. We enjoyed the coffee, ice cream, and fudge. Check it out!

My mom loves the Edy's ice cream at this shop. We took a trip down from Chesapeake this weekend and this is one of the places she really looked forward to going. The man behind the counter was eating an ice cream cone when we came in. He was not wearing a mask. I asked for a waffle cone and two scoops. He didn't wash his hands, didn't put on gloves and proceeded to scoop my ice cream. The waffle cone sits in a little paper cup, but his hands were all over the actual cone. When he handed it to me, I actually felt a little sick. I didn't want to make a scene, cause I wanted my mom to enjoy her ice cream, so I just asked to put it in a cup instead. I then handed him back the waffle cone. He said, "Oh, you don't want the cone?" No. No I did not. And to make matters worse, the flavor that my mom really wanted looked so dried out and freezer burned she decided not to get that one and tried something else.

I ordered a small vanilla soft serve dish with sprinkles. The ice cream was ridiculously small… it was like 5 bites for $5. The soft serve vanilla was awful. It was more of a gelato and it tasted bad. Would not recommend.