Biggby Coffee

Today is the day of my best friends and her son's memorial service so I go to Biggby Coffee as I do most mornings and get 2 cup's of coffee..The staff is always amazing I use a buy 1 get one coupon like I do most mornings 4 some reason the coupon wont go thru so I say that's okay I will just buy it at full price as I was already having a very emotional day.So I get 2 the window and me and the girl at the window are talking and Im just telling her about the coupon and how I used it yesterday and the owner says not here u didn't I politely said yes sir I did and continue thanking the girl 4 my drinks and the owner smarts off again and I said Im not lying why would I and he proceeds 2 tell me 2 leave and never come back..The girl at the window was mortified as was I..I let this person make me cry and the employee at the window just kept saying Im so sorry I said it's not your fault..I will never purchase another Biggby product again and I suggest you dont give a person like that your hard earned money there are 2 many other places that really appreciate your patronage..

I've never had any issues. They've always gotten my order right, were plenty fast and friendly. Plus the line is usually shorter than Starbucks and the quality is just as good if not better on some items.

They have gotten our drinks wrong twice now.. The drinks that we have received on other visits have been very bitter. Thought we would change it up, but I sadly do not recommend this coffee shop. I’ve also noticed that they will take their Biggsby Corvette and park it in competitors parking lots to draw business..not cool. We will stick with our normal shop!

The staff was friendly and the coffee was great. I'll definitely be coming back!

I had a cup of cappuccino and a bagel, and I don't know if it because of the pandemic or what, but the was no side items out, like sugar, cinnamon, stir sticks, napkins. The service was excruciatingly slow. The cappuccino was just ok, as was the bagel, but the wait was off putting. Pretty much like the big name coffee shop, but the food is fresher

everyone here is just so lovely, the coffee is so good, always fresh and made perfectly, tried a ham and cheese bagel for the first time and it was so good and hot, i love this place, they never disappoint.

I've had nothing but great experiences here until the last time. The drinks here are not cheap..we paid almost 6$ for a Vanilla Bean Oatmilk Latte and recieved a black coffee with cream and sugar. So we decided to come back and get something else. I decided I would actually just like a tea latte in a smaller size; not a problem right? The manager accused us of doing this before and asked if we were lying about the drink being made wrong. We brought the incorrect drink with us also and we have never had any reason to come back for a new drink because they are always amazing.
Bigby is literally my favorite coffee shop as we just moved here from Michigan and were so excited to see one here. We were really bummed with this last experience.

Horrible customer service by the owner herself. I sign up for their rewards program app/email service (upon their recommendation) and receive a “free birthday drink” email. Upon coming in to redeem my free birthday drink, they scan my rewards card on the app as well as my physical rewards card. They claim they don’t see a free birthday drink and that the email is from corporate and “there is nothing they can do”. I explain how this appears to be false advertisement because I wouldn’t have come in and ordered the largest size drink, if I had known I wasn’t going to be able to redeem the free drink reward. They blame corporate and say that they don’t send the emails, even though I only use their location and only receive the emails from corporate because of their recommendation. They state they had another issue with free birthday drinks that same day. Instead of simply overriding the price and offering me my drink, in order to keep a customer, I drive away empty handed and will not be back.

Wow it took 5 mins to order and another 10 mins waiting in the drive through for our 3 drinks. They are kind of expensive and not exactly a kid friendly menu. The menu is full of trying too hard flavours. I do not think I will be giving up Starbucks to come back. The iced tea was a tea bag in ice water and we asked for sweet but it was not. The matcha teased like seaweed water it was supposed to be a latte but my latte didn’t have milk in it. It was just awful and we didn’t drink end up drinking them.

My wife and I are originally from Ohio and there is one that is 5 minutes away from our home town. The coffee there is great! We live in Goldsboro, NC which is 2 hrs away but have made the trip with friends multiple times. Hopefully one gets opened up closer to us soon!!