Tim Hortons

Iced Capp machine is always down, needs a backup machine for how often it’s down.
One time I went there and it was very busy, I went through the drive thru and ordered a large iced Capp, and they handed me a large Oreo iced Capp supreme, and the wait was ten minutes. So I went in to complain and that took another ten minutes of a wait, to finally get my order right..
Several times I’ve went there and ordered a vanilla iced Capp, and they didn’t even put the vanilla in but charged me for it.

Because of this I find myself driving to ellicottville or olean to get an iced capp, because their machines are never down and never mess up my order.

Many times I have went and received the wrong size cup. ,y item was made wrong and ect. It's pathetic and I wish you would train your workers and the service is not fast it's terrible. More than once I ordered frozen hot chocolate and they put no vanilla and let me tell you it's a BIG MISTAKE it's disqusting.

They've had some growing pains but I still go there. Hopefully the employees get a little friendlier once they get more accustomed to the job. I'm sure I've just had bad luck and there are really friendly people there as well.

the lady took my order & she dropped my donut on the ground & picked it up & served it to me. also made my Frozen Hot Chocolate wring it was so dark i asked for it remade she did apologize bec she “made the wrong drink”. Jackie is my favorite she always fixes things but overall terrible experience. i never got a shot of vanilla in my coco as well which sucks..

The other day they didn't have bagels, today they don't have LG cups for coffee and they went to the Springville store to get some.

How can you not remember to order eggs?
Seriously, EGGS, you serve breakfast every day and don't order the eggs. Place needs help when you can't keep normal stuff in stock each day.

Almost every time I stop during pm hours they get my order WAY wrong. For instance, last time I went thru the drive thru not feeling well, I was hurrying home from work to lay down but hadn't eaten anything, so wanted to grab a coulple egg & cheese biscuits to reheat later. I was torturously stuck in drive thru for 40 mins!w 3 cars in the lot! I Finally got my food, got home, passed out, woke up starving to 2 egg, sausage biscuits! I hate sausage & didnt order it! & the greese from the sausage made my buscuits unedible!my $10 order went in the garbage!
I used to get excellent service here in the early am hours, orders were always right & I even got spoiled by the team going out of their way in service & friendliness. Last 4 times I stopped between 2-5 am after work, there's all new employees & I was told I couldnt have the orders I've been getting all along at those hours! No breakfast sandwiches til 5am, really? Since when??? They had everything freshly baked & out! Why bother being a 24 hour bakery? Thanks for sending me home hungry, disappointed & pissed off...again! I'm thinking they don't like money or something! If business is suffering, I can see why!

Morning crew is friendly however drive thru can be slow due to high demand. Afternon crew is crabby and mess up the coffee. Evening crew is nice but never have fresh dark roast ready.

Awesome coffee. Drive thru was busy as usual but line moved very quickly

Best coffee ever! I would like to say personally, Thank-you to the Tim Hortons crew of Salamanca, NY, for your willingness to open and serve the public during these times with this Pandemic.

Stopped though drive thru for a quick late lunch. I generally like Tim Hortons but this was not a good stop. The manager was confused because the combo I had ordered came with a wrap and a small soup, failed to include the wrap. The Chicken "Fajita" wraps when I finally got them did not have any peppers or onions as advertised. Wife's chicken noodle soup had 3 pieces of chicken, 4 noodles, watery broth, and raw veggies. Next time I'll wait till the next town down the road to eat.