Gloria Jean's Coffees Independence Center Mall

Me and my boyfriend went here this morning, it was my first time going here but my boyfriends second time. Very nice atmosphere and great people! I got the vanilla latte (carmel machiotto) and my boyfriend did as well. Both were delicious!! Customer service was amazing, and the lady that rang me up even gave me history about the place. You could tell she really loves her job, along with the girl who made our drinks. Lovely place, lovely people, lovely drinks! Can't say enough good things about this place! I will definitely be back!

From the deft skills of the baristas to the tasty selection of coffee beans, Gloria Jeans is superb. I tend not to like flavoured coffees but the natural approach that Gloria Jean takes with their beans has never disappointed me. They are situated in a classic mall setting and this location has been here since the beginning in the 1980s. There are tables at the back and a nice selection of gift items, snacks, and basic sandwiches and pastries to choose from. Even if you aren't shopping at the mall, I recommend stopping in for some brew.

Gloria Jeans has gotten me through many years of long work days! They are always friendly and treat you like family. Cherie is always looking out for her customers and goes above and beyond when it comes to customer service. Let's not forget the delicious drinks!

Always really yummy. I got a regular and I couldnt even finish it. They're a little on the expensive side, especially when you're with a group. But always pretty worth it. Don't have to wait to long. Super cute shop. Smells really nice too.

Literally the best blended coffee drink ever. We drank these down in minutes! The lady that made them was so sweet, and she recommended my drink, which was some type of cookie coffee blended drink. Y'all.. seriously! Go there! Sooo good.

My friend and I wanted Irish Cream flavor. First she did not put creamer in mine at all, then we found out the lady has given us Columbian. Not a way to start the day!

It's always a great experience. Drinks are always yummy and service friendly.

Absolutely horrible customer service. While waiting for my coffee I noticed that they were getting behind on orders while a gentleman that worked there was sitting at the tables talking on his phone. He was asked a couple of times to help and he didnt. Meanwhile myself and others were getting aggravated. I approached the gentleman and asked for a name. With attitude he said his name was AJ. I Nicely asked if he could help and again was given attitude and rudely ignored. I complained to a young lady and it was addressed. However, it was clear that this AJ had more important things to do then help. This has not been the first time I've had a bad experience there, also threw observations watching this young man with other customers and employees. I will take my business elsewhere until they can find better customer service.

I'm a barista, and I went into Gloria jeans today to grab a quick drink before shopping with family. Hoping to get an americano I ordered a 16oz hot americano with no room for cream. After waiting 4-5 minutes and being the only customer in the store, I was served an "americano" that tasted as though the barista had pulled the same espresso shots twice. Incredibly watery, stale, and bitter. I understand messing up a ticket, but I was really dissatisfied with the customer service as well as the drink.

We asked for 7 coffees and they could only make us 4 ☹️ because they didn't have enough things to do the other 3, it's sad because we drove 30 minutes for a coffee, it's the closest glory jeans coffee. One of the employees ignored us when we asked for an extra plastic cup.