Caribou Coffee

Went in this afternoon to get an iced caramel mocha (caramel and chocolate) and a bagel. I asked for an everything bagel, because I saw it in the display case, just to be told, “Oh. All of the bagels are actually expired.” No biggie... Except it was 4-5pm so I don’t understand why they would not have thrown them out in the morning and left them on display all day. Next problem I had was when I got my drink. The person in front of me must’ve ordered an iced caramel high rise (caramel latte), so instead of mixing/shaking a caramel MOCHA, they just threw chocolate syrup on the bottom of my cup. An iced caramel mocha is my normal drink whenever I go to Caribou Coffee, and I travel all over Minnesota. This location was the absolute worst. They also ran out of regular straws, and left only bubble tea straws out. (Which isn’t a big deal, but you’re a chain coffee shop. How can you run out of straws?)

Went through the drive thru and they missed a whole drink we ordered.. so I didn't get anything. But I tried my sisters drink and it was pretty ok.

I've never been to a Caribou Coffee. The older woman behind the counter made my first experience very unpleasant. She was extremely rude. Very snotty when she informed me they only had 2 breakfast sandwiches to choose from.

Super pack 90% of the time. Order ahead on the app. The place was packed out by 8 am

I order ahead using the app when I’m in my garage, about to leave. I’ve only had to wait for my order maybe twice, otherwise it’s always waiting for me! Friendly staff, great attitudes even when the drive thru isn’t working, make great suggestions for alternatives if they’re out of an ingredient for your order.

Pretty consistent for when I do go. They have a half price time form I believe 2 to 6 which is really nice. Should definitely check it out.

If I could give less than one star I would. I simply asked for a blended mocha, they said "you mean a chocolate cooler?" No actually. I've been to many Caribous and they have never asked that. How simple could my order have been? And when I complained they all acted very snobby, and was trying to convince me I was in the wrong. My drink was very soupy, had a horrible after taste and was literally nothing like I've had before. It was awful, the service was awful, I won't be returning.. I did get my money back which was good. I did although ask if I could get a new drink and they denied it and told me I'd have to pay again.

I was with my grandma other and she was in the middle of ordering and they closed and just didn’t answer they said welcome to caribou and everything and took part of the order then just stopped and closed waited for 15 minutes asking if they got her order or not

Been going to caribou for years. I know what certain drinks should taste like, be they hot, iced, or blended. The employees were rude, and very loud to the point were the cashier couldn't hear what I was saying. My coffee was extremely watered down. The other tasted like the ingredients were expired. Asked for new ones, just to receive the same results again. Seemed annoyed to have to remake them so didnt want to bother her again. No thank yous, welcomes, or apologies. Definitely not returning to this location again.

Regular customer since October. I have had the worst customer service experiences here. I am addicted to a good cup of coffee and Caribou is good. I have commented many times in hopes that their corporate office would here and make some suggestions. Yesterday in the Drive thru the young hostess Sam was phenomenal. She was pleasant, accurate and she made my drive thru experience wonderful. I would definitely promote her to training Manager!!!!