Ember Coffee Company

TL;DR avoid this mismanaged, overpriced dumpster fire.
I gave this place two stars because more people read two star reviews than one star.
This could really be a great place if they could do anything right; all of the ingredients are absolutely top notch. It's a shame the baked goods come cold in the center, and the ice cream is crystallized clearly indicating the tubs had melted and were refrozen.
Further, the owners are not people I'd want my money going to. Just read their responses to some of the negative reviews on here. Any quality issues they blame on having young employees and will argue with customers about market analysis to try to justify the >25% premium for comparable coffee across the street. I'll admit to the bias in this portion of the review because they canned a relative of mine with blatant disregard to the clear terms around proper notice of termination; I hope the lawsuit comes to fruition. Icky people running a sub par business.

The coffee is outstanding but the staff is why I keep coming back. They are so friendly and remember you when you come in.

This place is wonderful! Super friendly staff. I wasn’t able to get a picture of the classy n sassy sandwich before I scarfed it down. They were helpful on explaining the different types of drink choices they had without seeming inconvenienced. If you’re driving through Big Lake I recommend stopping here :)

Love getting my morning coffee at Ember, there homemade syrup blends are wonder and filled with flavor. The coffee is a perfect balance of smooth yet bold flavor. The staff is friendly and takes a moment to greet you and personalize the experience. Check it out!

Absolutely the best place!! It has such a calming atmosphere and the most delicious drinks & food. Thank you!!!!

What a comfy place! From the moment I walked in I felt at home. I was greeted with a warm staff with exceptional service and I was able to enjoy a hot cup of coffee on a soft couch while my kiddos played in the playroom.
The drinks are also made with high quality syrups that don't lack flavor. A lot of thought and planning has gone into their products.

I stopped by to check them out and I was AMAZED!!! Staff was super friendly and had great recommendation for a new latte. I tried it and LOVED it!! Will definitely return. Worth the drive and supporting a local business.

What a GREAT place and the staff is super friendly. Pastries are so good and they even have ice cream. So neat to watch friends and family meet in such a warm and friendly atmosphere. Big Lake has needed a place like this. I am hooked on being a regular and enjoying the best coffee in town.

Super friendly! They have a great variety, too.

Cappuccino Coffee was very good. Great family atmosphere. I liked the music too!