BIGGBY COFFEE

This is one of the only biggbys that I have been to that take forever to order or get your order. I’m not sure if this location is always short staffed but waiting 20 mins in the drive thru with one car ahead of me is a bit ridiculous.

I don’t appreciate that when I order a red Bull freeze, if the person before me orders the same thing they mix two drinks in one blender. The customer before me gets a creamy freeze and I get the backwash that tastes horrible.

Biggby Coffee has a policy: a free coffee for Veterans, Police and Fire. Except for...this location. Use to. But this past Memorial Day Weekend my family stopped in. Waited in a large caravan of coffee drinkers and was told when got to the window that this location - the Standale location - no longer honors Veterans. What??? We went here because of that policy. The wife would always order something too. Now they have lost our business. I have written Corporate concerning this issue. Either ALL locations should honor Veterans or NONE of them should.

Good beverages, but they're always in too much of a hurry to take my order properly. They have messed it up the last 4 times. When you're counting on something to get you through your day, you should be able to count on it being right.

Love their drinks but I just don’t understand how a coffee shop is so slow. I shouldn’t be in the line for 13 min with only 1 car ahead of me at 8:30a. They need to work on their efficiency as 9 of 10 times they’re very slow.

These old reviews don’t mean much. The service in the morning has greatly improved and I only see it getting better. It might be new management or new workers making it better so give it a second chance!

This is THE WORST Biggby location I have ever been to. If I could rate 0 stars, I would. Literally every time I have been there, I either get charged too much, they forget to give my card back, or they make the wrong order, and they NEVER make the drinks how they're supposed to be made. Biggest problems are poorly mixed, very weak flavoring, or big ice chunks in creme freezes. And the staff just seems to be a bunch of poorly trained college kids who don't care. If you want a great Biggby experience, go to the location at Covell and Lake Michigan Dr. I couldn't say enough good things about that location and their staff!

Extremely disappointed with this location, workers were extremely rude, missed part of our order and then had frozen eggs on both of our bagels. When we brought them back we were told we couldn’t speak to a manager and that there was nothing they could do. 10/10 will not be returning.

The service here is not dependable. Since it's located near a college campus, many of the employees and visitors are on their phone, which makes it difficult to order. The specials are great since they come out on sundays, wednesday, and fridays, but there isn't enough notification on birthday specials and that can lead to extensive blocking inside of the store. The other issue at this location is the WiFi dependability and lack of comfortable meeting space. A few friends of mine were working on a project and they had a difficult time feeling comfortable in the hard chairs.

My other concern is the amount of fruit flies that hand out behind the counter and the ice box. I hope none of them are flying into the ice and then into my drink.

I'd like to see more friendly staff that stay longer so there is a more personable relationship like there was two years ago. They're on their way to improving.

I'm not sure what kind of people they have working at this location....EVERY time my order is wrong....I get an iced VANILLA coffee with an extra shot of espresso...... NEVER any vanilla.....If I go back through or go inside you can hear them complaining about how picky I am. IT'S MY MONEY THAT JUST PAID FOR A COFFEE THAT I EXPECT TO BE RIGHT..... in my opinion this is one of the most basic coffee's you can get. PLEASE HIRE NEW STAFF FOR YOU below average crew!!!!!!!!!!!!!!!!!!!!!!!!!