BIGGBY COFFEE

The new freezie drinks are THE BEST! The RedBull Mocksville is a summer delight with energy like coffee! I appreciate this as I am not a coffee or tea person, but need the boost! I have tried 3/5 flavors with the Strawberry being my favorite. This locations service was not at all as good as the service I received in Standale! But craving the new cold, icy flavorful energy drink will keep me coming back!

I usually go to this Biggby once or twice a week on my way to work. The staff are very friendly, but on several occasions they had no idea what kind of drink I was trying to order (a nutty mocha hazelnut, which is advertised on the app), despite it being one that I've ordered many times, from many Biggby's, including this one. I normally end up having to settle for a mocha hazelnut, cuz I'm short on time.

They also aren't too great with the "build your own bragel". I've tried to order a ham, egg and cheese bragel on 10+ occasions, and only once have I actually gotten it with egg.

All in all, despite those short comings, Biggby's is always a great experience for me. Good coffee, and good food

This is literally the most incompetent Biggby location there is (and, unfortunately, the closest to my home). On numerous occasions I am asked “how” to make my usual drink...I don’t know. If I knew, I would make it myself at home so 1. I could save the $6 and 2. Know it is going to be made right.
I also ALWAYS ask for my drink to be made with coconut milk, no whip. This is usually repeated back to me, but I always end up with a ton of whip and usually dairy milk. Usually they will re-make it for me with the correct milk and give me a coupon, but the last time, they just gave me a coupon. It would be nice if I didn’t have to use the coupon at this specific location. The wait is always atrocious, too. I figured the drive thru was just slow because it was busy inside, but any time I have gone inside, I am the only patron. It seems they only have two people working. Perhaps hiring more staff and noting the cups of what is in the drinks would be more beneficial.

This Bigby is the absolute worst!!!! They are always slow, sometimes rude and always talking to each other rather than do their jobs. I have complained before and nothing has helped. I say travel a little further to a different Bigby....it's worth it!

Terrible experience. I sat for over 10 minutes in the drive-through and when I got up to the window my iced coffee I had ordered it came out hot. I told the employee that I had ordered iced coffee and he said that he would fix it for me. He proceeded to take a cup of ice and pour the hot beverage into the ice tea cup melting all the ice and watering down the drain. Not to mention all of the ice melted and the drink was still warm in the plastic cup. Will not return!

30 min wait 4 a $7 coffee with attitude from some grade school kid..never again bro.
Keep your doors locked and soon u going 2 b closed like the restaurants across the street

Pretty chill atmosphere. (Minus the group of girls who just walked & clearly know the ladies working). Staff is friendly though, & apparently it’s BOGO day so that was awesome! It’s clean inside & the music variety isn’t terrible. I just wish they would have turned the fireplace on, it’s cold outside & it would make the small space seem more cozy. Customers can see the fire from the outside too which could drag you in from the cold & make you want to grab a coffee! Little things are important for customers & future customers. It’s February, turn on the fireplace!

The people who work at this Biggby are rude. And they take forever. 4 cars took over 25 mintoday. I was almost late for work. Ridiculous.
And make my drink wrong half the time. I dont order crazy stuff, just a simply latte with 1 flavor in it. My experience has been much more positive at other locations. Too bad this one is on my drive to work.

After visiting many local coffee shops in my area, I realized how crazy expensive Biggby is and for a lesser quality. Their coffees are way too sweet for me as well. There is only one drink I will get there anymore and only if someone happens to give me a gift card. I highly recommend this drink - cinnamon spice tea latte made with soy milk and a shot of espresso. I had a gift card so I got this grande drink yesterday - cost me seven dollars!! Buy local!!

I waited 20 minutes in the drive thru (with only one car in front of me - that ordered one drink) only to have them double charge me for my drink. I used a BOGO coupon and they charged me for both drinks. No receipt was given, so I didn't find out until I checked my bank account later on. When I called to ask for my money to be put back on my card, I was offered a free drink instead. I was told they couldn't give me my money back, even if I drove back down there, and they'd have to text a manager and get back to me. The coupon should be right in the drawer still, I don't understand the hold up. Hours later, nothing. Terrible customer service. What would happen if I was there in person when I realized I was double charged??? No one working knows how to give a refund?!?