BIGGBY COFFEE

After standing in line for over 5 minutes I got a coffee refill and a shot only to find out for the fifth time that there french roast is barely warm again. I use to like coming here. I wouldn't recommend this store.

Great options for everyone from coffee to iced drinks.

Love our local biggby coffee here in St. John's Michigan . Always very clean . Friendly people. We are loving the drive thru option too!

I purchased one of the extremely over priced tumblers. Before using it I realized that it had a crack and chip along the top of the outer plastic. If I were to attempt to wash it, water would leak in and ruin the paper inside that has the Biggby logo on it. The next day I took it back to the store to exchange it. However, I was told that their owner policy is that they do not accept any returns or exchanges, and that I would have to call an 866 number to get authorization to mail it in. I'm no expert, but I think legally they have to allow three days for returns. I went to my car and called the number and after explaining my predicament the call was disconnected. I called back and after explaining again that I was at the local Biggby store and wanted to exchange the defective cup that I had purchased the day before, I was told that they would either call me, email me, or contact the store. I asked if they would be contacting me or the store right away, but the customer service rep (I use that term very loosely, because I would not call this customer service) did not know how long it would take. I went back in the store and told them I called the number I was given. This time the girl said she would have to get my name and number and call me when the corporate office contacted them with a resolution, but that it would not be until Monday (Of course it was currently Saturday). I have never seen such a poor return policy, nor experienced such bad customer service. If you are thinking about purchasing a tumbler/mug, make sure you inspect it very closely, because obviously the staff does not. This makes me question the quality of the product they sell. If their product was high quality they should have no problem doing warranty exchanges, especially for items that are unused. If I were rating based solely on this visit I would have given only one star. I'm rating three stars because they generally are friendly in the store.

Quick service and friendly staff. Clean coffee shop. Would highly recommend this location. One note: I did not see a drive thru so may not be ideal if you don't want to get out of your car.

Good coffee but the drive through service is horrible at this location. Doesn’t matter what time you go thru plan to sit for 15-20 minutes waiting for your order.

Service is great. However the prices are ridiculously high. Over $4 for a bagel.😡

Good coffee, hot chocolate, and tea! Never eaten here but the staff is always friendly and helpful. The only draw back of this location is there is not much room to sit especially on weekends when they get busy.

Best place around for good coffee! The staff learns who you are fast as well if you're a frequent customer ( like myself lol). Love the variety and the point system is great as well!

The staff is great, fun and great baristas. Our group loves meeting twice a week there, have for several years and will continue doing so. Yea to St John's Biggbys.