Biggby Coffee

Have come to love the variety of flavors and definitely appreciate the daily specials. I find myself going there 3× week now for a treat!

The two young women that I came in counter with was very rude they were not friendly at all didn't even wash my cup I just simply wanted it rinsed out so I can have fresh coffee the young lady who made my coffee didn't even speak but had an ongoing conversation with someone else and I felt very disrespected so I would never ever come back to this particular one I just happened to be in the area and I love this franchise but I will stick with the one in Taylor Michigan because they know how to treat their customers. As a business owner myself customer service is very important very important but these two young women apparently does not know what that mean.

As of May 21, my last visit, there is a huge GNAT problem. I'm not sure who is managing this store, but this is unacceptable. The act as if nothing is wrong. They continue to make coffee and sandwiches. Hopefully the owner will take care of this. I will not be going to this location anymore.

The cashier was on her phone when we walked up to the counter and proceeded to keep texting for about a minute before even acknowledging us. I get checking texts or something but that was ridiculous. We ordered two drinks and the other employee made them while the cashier continued texting. The cashier had purple hair. The woman who made our drinks was perfectly cordial. Usually I wouldn't leave a review because I don't care that much but this was a little much. Two stars instead of one because the woman who made our drinks was nice.

The only biggby that makes you put your in cream cheese on your bagel.

Takes longer then the biggby by my house.

3 of the coffee dispensers were empty. I watched 2 customers keep pumping air and asking for refills and they said just grab whatever other coffee is available.

I also have to update my review because they didn't even toast my bagel.

Never ever coming here again. My past couple of times here have been a bad experience too.

Been going to this particular Biggby for sometime now. Today was not the usual day, was slow and my frozen latte had coffee grounds in it. My daughter had them remake the pumpkin drink she ordered, not that great either. I'll give them some time to improve because they are new. But let's not be new too long. I hate to have to drive to another shop when this is so close to home. I gave a three because they were nice and polite, just need barista improvement.

to those of you who have entered this biggby over 3 and more months ago with a bad experience please reconsider trying it out again. i am and use to be a costumer 3-5 months ago and when they changed owners there was a HUGE change in quality and friendliness. i tried hiring at the farmington biggyby but didnt get accepted so when i saw the massive change at redford i signed up and got hired!!! so many other costumers have said as well that these pass few months that this place has changed for the better. :)

I was the only customer here and they had the music playing really loud. I was set up there to do work on my phone and computer. I politely asked if they could turn the music down. The worker behind the counter said they are not allowed to turn down the volume and if they did they could get in trouble. Ridiculous. Management 101: empower your employees to be successful. Customer service 101: do whatever is possible within reason to serve your customer. I guess I would understand if there were other customers there. At least one might be able to make an argument that the other customers like the loud music, something I highly doubt because it was louder than most places, but I was the only customer there.

I love this Biggby! My boyfriend and I frequent it nearly once a week and always have wonderful service and delicious coffee! I love how friendly and outgoing the cashier and barista are with each visit! Wonderful staff and the BEST coffee!!

Asked the barista to surprise me. And she did a great job. Helped me with a new cream freeze flavor. Staff is friendly and pretty quick usually.