BIGGBY COFFEE

On a road trip and wishing for some great coffee, we stop at this location. Being a Biggby Coffee franchise, our expection was a delusion, the coffee was not fresh. It came cold and tasted poorly, surely this location could do better. Even the service was not friendly or professional, we would have gone back however, not worth it. God Bless

The overall appearance of the shop was beautiful! Everything was clean and it looked inviting. The reason my rating is so low is because my experience was very subpar. What attracts people to biggby is the hospitality of the workers and the warm and friendly environment they create. I was not greeted by either of the two workers there. The environment also felt just a touch hostile. Once they did come over, I asked for a 16 oz latte with extra whip. There is a modifier within the POS system marked as "big cup" which I did politely ask for. I was still charged for a 20 oz cup with no extra whip. Once I did get my latte it was steamed wayyy beyond serving temperature. When I took a sip it burned my mouth so much that my mouth went numb, I could barely even hold my cup :( When it did cool down enough for me to even take a sip I noticed that there was way too much flavor. This would be fine if I had ordered extra flavor but I did not. I also ordered a creme freeze that also had way too much flavor and ice chunks that weren't completely blended. I've worked within the biggby franchise for some years now and the culture of biggby is really important to me! This location has so much potential, I hope my next visit is better.

The last few times I've ordered an iced CocoMarvel I've gotten something completely different and then when they remake it for me it's always garbage. This time I got like three pieces of ice but plenty of coffee grounds in it 🙄
I used to love coming to this location but I can make better coffee at home at this point.

Love to treat myself occasionally and stop at biggby and they are always great it takes a little time to go through the drive through sometime but understandably to make the drinks so I don't recommend stopping if your hoping to rush through the line quickly especially if there are other cars in line I'd say to estimate anywhere from 5 to 10 or more minutes per car from my experience depending on staffing and number of drink people ahead of you are ordering. Over all if you aren't in a big rush they do a fantastic job always friendly and professional 👏

We were in and out of the drivethru today in a timely manner but my Carmel Marvel tasted watered down, with little to no coffee taste (and no caffeine engery increase?). I had a friend try too and she agreed! Also ordered bragels and they were good but no coupons in the bag for next time like the other stores do!! Will go out of my way for a different location next time.

The manager here is incredible. She keeps things moving quickly and makes amazing drinks. Also, many of their baristas here know how to make good drinks. In drink comparison alone, Mason biggby tops every other biggby location I've been to in both the Lansing and Jackson area. I'm confident I will drive away/leave each time enjoying whatever drink I order due to their consistency.

I hardly ever leave reviews but I have to share my experience. An employee with the name of Zack (i think) was working and hustling. It was busy for all the workers and he really stood out. He was positive and working hard. I think this really represents a great Biggby. My Mocha and kids steamer turned out perfect! This location is great and I will return.

Have been coming to this Biggby location for as long as I can remember and have always had good customer service and coffee/food. Just brought one of my little sisters there today to get the pumpkin spice lattes like the basic white girls we are. 😅☕🙃📖

They don't even try anymore to get the orders right. I ordered a mint mocha received a mocha mocha. Ordered a ham and cheese on asiago, received a ham and cheese on an everything bagel. Don't bother calling they won't answer, tried to call them to let them know phone rang 40 times. I tried again twice still wouldn't answer the phone.

Had a great meeting there. Nice and quiet.