Biggby Coffee

When I first noticed that the service had started to decline, I was reluctant to write an honest review. In spite of the impersonal experience, the mistakes in my “regular” drinks and the lack of more affable service (their baristas don’t even make small talk with you while they prepare your drink as it’s their training to do), I wasn’t done with them just yet. Now that I am, I can give an HONEST review. First of all, since each location is individually owned and operated, customers can attribute their experiences to each location’s owner. This location has an franchisee that owns several. Therefore, customer service isn’t that important. He makes his money regardless if one customer is satisfied or not. Still, the degree in which each location honors coupons is dependent on that desire for satisfaction. As an educator, I can’t abide ignorance. This location would rather lose over $6 and the cost of two cups than to just take $1 off of a 32 oz latte. According to the barista, the price listed on the wall for a 32 oz latte is a discount that isn’t identified as such anywhere in writing for the customers to see. (Most establishments don’t double the cost of a drink just because it is twice as big as a smaller size.) The icing on the cake was when she said they save more money by not honoring coupons. Well, duh, coupons are for the benefit of the customer, and to drum up more business. Customers simply need to be more savvy to get that benefit. That being said, I hope that anyone owning a 32oz mug with a buy-one-get-one-free coupon decides to get TWO drinks, complete with the cups. Then you can pour your drinks into the one 32oz mug, thus costing the location the cost of a full beverage AND two cups. Then they can figure how much money they lost and whether good customer service would be more cost effective.

I love Biggby Coffee. Never been a Starbucks fan, Bigby offers a wide variety of flavor combinations, great deals and above all they are always issuing coupons.

My favorite biggby store love the staff here! They are fast, polite, welcoming and friendly. I would highly recommend stopping by if you’re ever in the area!

Friendly staff, quick and drinks are constantly delicious!

A good location for getting a quick fix of caffeine. The selection of drinks and food is limited with most of the beverages being on the very sugary side. The actual space is nice and clean though and there is free WiFi available.

My daughter was craving a chocolate chip frappe, I like Biggby more so we came here. The barista found the perfect replacement and she actually enjoyed the biggby drink more. Love Biggby! Thank you

Got a begal with cream cheese and sausage with two strands of hair. I let it go because it’s my fav place and figured it was just a bad morning but as of late the coffee is weak and it just comes off as if those are starting to lose their passion about the work. Perhaps a bad two weeks but I hope it gets better still rooting for this place

The customers and staff always come together. Everyone's is always a part of the conversations. I am glad they are a part of the neighborhood. They are better than Starbucks.

This biggby has the friendliest staff of any place i have ever been. Most places there is at least one person who is rude but every time i came in here they were ALL really nice. I visited there a lot more when i lived out that way and used the wifi often when i was in college.

Great baristas and atmosphere! I love coming here. Excellent coffee and muffins, too. Quickly turned me into a regular!