Caffè Nero

Rude staff! I stood in line for over 10 min with line out the door. Noticing a sign for the Caffe Nero app - I logged on and downloaded the app then ordered and paid for a coffee and coffee latte. I stayed in line and continued to wait. The workers did not acknowledge me and started helping someone behind me in line. When I asked why and pointed out that I was there first, she stopped and asked for my order. I told her that I had ordered on line and she went to an IPad confirmed my order then went back and served the people behind me in line. I asked her about my drink and she told me she had to help the other people in line before she filled an online order. I told her that I had been waiting in line and had only done the on line in order to help them out. She still proceeded to fill the order for next two people behind me and refused to refund my money. Rude and inconsiderate!! 15 minutes before I get my drink! And all because I tried to help them by ordering in line:-(!

Extremely rude and combative staff!
I asked if my cold brew could be remade because there was way too much sweetener and almond milk in it, and the man-child behind the counter said “that’s the way we make it”. I've never gotten pushback on having a drink remade, but regardless I said that I had been to many other Nero locations and none of them made coffee that way. His response was “they’re all doing it wrong”. I then asked, “so every location besides this one is making their drinks wrong?”. He said “YES”. He then took the cold brew and THREW it in the sink and made another one. That was three months ago.
I stopped in for the first time since a few days ago and had a similar experience with the SAME STAFF, so now I can’t do anything but give a negative review. Too bad, because I live within walking distance and I like Nero coffee... I just can't start my day with antagonistic people in it.

Barristers making a wide assortment and blends of flavorful sophisticated coffees and teas. Really nice environment whether you want to bring your notebook. Enjoy the subtle nuances like the fireplace, comfy chairs and eclectics while sipping a beverage, enjoying a snack or a sandwich. Great little getaway!

One of the best cafes around. Unique environment, lovely staff and great coffee selection. Just find this place extremely relaxing and comfortable. Wonderful for a quick in and out experience or for enjoying the day by yourself. Recommend to anyone.

Excellent coffee and assorted pastries, however thier prices are not! This location is obviously catering to the very wealthy boxford and topsfield areas. Please adjust your prices according to local income levels, please do!

Well it gets the two stars for the interior.. it is beautiful. Other than that not impressed with the coffee. Got the cold brew... had a bitter aftertaste and wasn't smooth like cold brew should be. Not that strong either. Prices are expensive. The egg sandwich which was pulled from the case was luke warm. I thought these were made fresh? so not sure how long it had been sitting in the case. They only have 2 sizes of drinks.. small and medium... no larges from what I could see. My husband got the vanilla iced coffee but it was pumped with syrup not brewed so that tasted bad. Stick with Starbucks or Ultimate Perk for your cold brew and save your money.

Instantly became a fan of this place after my first visit. Modern, cozy interior decorating with ample seating and a large selection of edible delights. I enjoy their iced teas (not tazo like everywhere else) and pastries that they get from NH. The staff is also friendly and efficient. Plenty of parking in the area, too.

I came from out of town and decided to come to this little cute coffee shop to get a relaxing drink. I got a caramel latte which was delicious! The staff was very friendly and helpful!

Want to give a shout out to Frankie who serves us good cafe with great attitude. My girlfriends and I, stop by for our afternoon caffeine rush after our 4 mile winter walk. We stop by 4 to 5 times each week. There is one other charming girl, I need to get her name. Great going guys. Salut.

Excellent, European style sweets and sandwiches. Great atmosphere & decor. Only issue is during busy times, the flow of ordering/paying/being in line is a hot mess. They really need to rework the space.