Rhino Coffee Downtown

Really want to leave a better review because the food and coffee are good. But the staff is always so rude and lacking customer service. Never have a good experience with the staff here. Really need to encourage better customer service.

I want to like this place, but I wouldn’t come again if the location wasn’t so convenient. I’ve visited twice, and, while the coffee was good, the customer service was very bad both times. The first time, I ordered a few drinks while the place wasn’t crowded, gave my name, and sat down directly in front of the barista who took my order. She said it’d take a bit because of some issue, I said no problem and sat for 20 minutes. When I finally came back up to ask if it was ready, they said my drinks had been sitting for 10 minutes. They never called my name even though I was literally right there with few other customers in the store.

The second time, I called ahead and asked if they do larger to-go coffee boxes, like Dunkin’s “box-o-Joe,” to which the man on the other line sort of hemmed and hawed in response, asking, “Do you mean, like, a catering order?” I said, “Well, I don’t know, if I just want one box is that a catering order?” To which he replied, in a tone that implied I was seriously imposing, “Well, we typically require a call-ahead for that sort of thing.” This was his response to me… as I was calling ahead. I said yup, that’s why I’m calling ahead, and after oscillating a bit more he eventually relented and took the order. He was so rude again when I picked it up! I was so friendly to him in both interactions!! The coffee was expensive and didn’t come with cream (which I specifically asked about before placing the order), and he made me feel the whole time like I was personally imposing upon him, as though my order was unreasonable and a huge inconvenience. I recommend the business owner find out who the gentleman taking phone orders the morning of 5/3/23 was and have a serious conversation about how to keep customers. I can’t be the only one he’s pushed away.

It’s frustrating, this place has great potential, but with service like this I’d never recommend it. I always try to shop independent rather than going to chains, but I’ll go out of my way to a chain to avoid this place in the future if I can.

Understanding your customer is key. I was disappointed because what I received was so far from what I wanted. I was proposed a limited option due to the water boil advisory, however saw other guests with the same drink I wanted. 5.45 for Circle K coffee is a bit much.
The staff was nice and it was fun to watch it being made, however I would have spent my money more wisely had I been given the full array of choices.

Really impressed with this place. High quality coffee and a super cozy atmosphere where you can get some work/studying done. The people working here were great as well!

Coffee was great and I appreciated the nondairy options. A medium here is pretty sizeable and despite it being a little pricey (my bill was 10 bucks for coffee and a cookie) not a bad deal. The place has cool hipster vibe and that's the kind of crowd you should expect. It's in a beautiful building and has in door and outdoor seating. Adorable interior and the staff is pretty nice. The baked goods were better looking than they actually tasted. The scone was dry and the lemon tart lacked taste, but the cookie was delicious. Not a bad place to grab a coffee with your girl friends.

Great vibes, great staff, great coffee. The wooly rhino 🦣 frozen drink was sooo refreshing. Dog friendly.

Had a coffee around 3pm. Has indoor and outdoor seating. Free wifi. I did not have food so can't rate it.

If you've never been to Rhino's coffee, you have to try the white rhino at least once.🤤 I was surprised at how large the jalapeno biscuit with egg and cheese was. It tasted great and was filling.

Been here a few times for coffee finally decided to stop in for breakfast. Hands down the best cafe in Shreveport. Those breakfast biscuits are MONSTERS and delicious as well. Coffee is phenomenal. This will be a regular stop from now on when we are in town

Normally, when I visit this location , the staff is awesome, however , this is not the time.! I ordered an ice coffee. The female , that made my coffee hot . I told her it was supposed to be an ice coffee, and given me serious attitude. I asked for some Splenda, she gave me sweet & low . I told her the sweet &low is fine , and I said thank you . She didn’t even say anything back . Not a word . She was very rude . I didn’t get her name , but she’s a white female , with black and blond hair . She wears glasses also .

I’m gonna continue to come to this location , cause it’s cool, but I hope I never get her again . WORST EXPERIENCE EVER HERE!!

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