Heine Brothers Coffee - Outer Loop

I normally have a great experience. Although, today I sat in the drive thru for a good 30 minutes to having to repeat my order for the 3rd time as I paid for my 2 Mayan coffees which were not consistent in flavor as every other time I’ve gotten them. After paying I was given the 2 coffees and was told to wait a few more minutes for the pumpkin roll, chorizo wrap and cheddar bacon scone. The drive thru girl (which was nice) came back to the window and started to repeat the order of the car behind me, before realizing I was still waiting for my pastries. Finally I received them, just to get home to realize I had been given the wrong scone. I ordered the cheddar bacon, was given the cheddar chive. I am not a complainer by any means. I have worked 17 years in the restaurant business. I know mistakes are made. But I was asked 3 different times what my order was, waited every bit of 30 mins and it was still wrong. To top it off I was asked if I’d like to leave a tip, which I did. Was very unhappy today.

Cinnamon roll (heated of course), vanilla breve latte, both top notch! Shared a laugh with the barista. The decor was modern and classy. Knowledgeable and friendly staff. Excellent location on the outer loop. What else is there to say?

First time going to Heine bros and I finally have a good coffee shop near me and it’s not Starbucks, which is always in a inconvenient location like a target or the mall. They have friendly staff and a great menu. It’s on the way to my work so the drive thru is nice as well!

Thought it would be great. Less than mediocre coffee. Just unimpressive and disappointing. None of us liked it. One person tossed it out after trying 3 sips. It's the sort of coffee that must have lots of sugar & cream.

3541 Outer Loop, Louisville, KY 40219

Arrived around 6 PM, wandered up to the counter. Very nice looking inside; bright and open. I felt quite comfortable just walking in.

There was one lady waiting while her drink was being created.

I stood there about 5 minutes watching the young man making her drink, noticing that there was also young lady with a headset moving about and talking with him. I expected that she was working the drive-thru so I didn't try to get her attention.

As I waited, I noticed that her conversation was not with a customer outside, but with the young man.

The lady waiting said that she had to wait quite some time as well, not only on this visit but also on her previous visit. She told me that she will never return.

Finally, about the time that she got her drink, the young lady with the headset approached me and asked if she could help me. I let her know that I had intended to buy a drink, but instead I would vote with my money and have nothing. I asked her why it took so long for her to turn her attention to me while she could see me waiting there so easily. She assumed that I was with the other lady (I wasn't). I suggested (rather sternly, I'll admit) that she could have at least approached me and asked if I had been taken care of. Instead, she chose to continue with her animated conversation.

Maybe I looked too old and this is how they ensure that only certain guests frequent their shop.

Like the lady who was twice ignored, I won't return.

They make you feel like a friend or family member.

Not to mention their coffee SLAPS

Like it is to my taste buds what the breakdown in "Downfall of us all" was to teenager me.

The staff is always upbeat and kind.

The snacks aren't my taste but I can see people liking them

My one complaint is that I can't open a portal between my front door and this location for easy access.

We come to this location at least once a week. Never have we had our order wrong and we are always met with kindness from the baristas. Definitely the best heine bros location!

this place has the best customer service!! im not a big coffee drinker so i was clueless what to order, along with the picky women in my life. stayed patient and very nice the entire time

Great atmosphere, good spot for dates, casual hangouts and doing some studying and amazing coffee. Definitely recommend if you are tired of Starbucks.

just left with my coffee I was looking forward to. never been so offended in my life. I ordered at the drive thru and when I pulled up to the window the employees had put a sign on their tip basket that blew me and my family away. it had a picture of the titanic and said even the titanic tipped. well it did tip at the cost of 1500 lives. truly tasteless and disrespectful to the loss of lives.