Caribou Coffee/Einstein Bros. Bagels

Nova lox bagel was so good. Ciabatta does not taste like Italian one, it’s like American sandwich. Hot coffee is good, definitely recommend this place anyway.

It's a truck stop bagle place. I'd imagine it being quick service. Not the case here even at 9:40 on a Sunday morning they take 10-15 minutes to prep a sausage egg and cheese bagel. I'm not sure the issue here but I'll prolly be skipping this location on my next time though

Amazing breakfast this morning. Thank you. They all looked to good. Our bagels were so soft. Service was great. 4 stars, cause no one is perfect.

The food is delicious, do not get me wrong. The food was not the issue. It was the lady working at 6:45 AM on 7/18. This was my mother and my second encounter with her. The first time, she took 30 minutes to get out our two bagels (two asiago with cheese and egg), serving others who ordered after us first. This time, she nearly burnt my mom’s asiago with egg and cheese bagel. She took three times to get my bagel right (an asiago with just deli turkey and cheese). The man before us ordered coffee and was going to serve our bagels before his coffee and he ordered before we even showed up! 10/10 food, -2/10 customer service. Maybe the afternoon crew/person is better, but not the early morning one!

Terrible customer service if you dont like your job find another one. Sandwich looked like pig slop. Check you food before you leave. Will not stop order from here again. Truck stop needs to find another vendor for location. Tried to order a coffee couldn't order hot beverage. Why have a coffee shop if your not serving coffee.

$7.50 for a bagel and 2 10oz bottles of juice. Its ordinary food thats way overpriced. Cashier also seemed like she didn't want to talk to people or even be there.

The girls were too busy gossiping to get my order right or even cut my sandwich

I’ve been to this place multiple times and today I ordered breakfast burrito and caramel iced latte. Asked for half of caramel and was told: “not guaranteed dog, we’re busy”.

At the end they did what I asked for, but what kind of customer service is this and who talks to customers like that?

Won’t be a customer ever again

Worst customer service ever. My husband ordered our coffee and breakfast, there were a few customers ahead of us and the cashier told him that there was another customer with the same name ahead so we took a seat. We sat there for about 20 minutes, patiently waiting.

During this time we saw 2 customers return claiming they received the wrong order. A woman with dark brown hair was very apologetic and remade her order, same thing with the second customer. After witnessing this I told my husband "they probably handed our food to someone else so he went to the counter to ask.
The same dark haired woman told him "it's right there" pointing to the bag the woman claiming to have gotten the wrong order had left on the counter 5 minutes before. My husband told her he was not going to take that because he saw the other woman returning it, the woman got upset and yelled "ok, I'm remaking yours". A few minutes went by she walked up to the counter and threw the bag at my husband.i got up and asked to speak to the manager, come to find out she was the one by the register, meaning she knew and saw everything happen. I'm highly disappointed and disgusted that even with all the safety protocols these days anyone in the food service industry would allow something this disgusting to happen.

I'm a big fan of bagels in general. I ate here when I stopped at the I-80 truck stop and let's just say, this bagel was life changing. So good I went back and ordered another. Now I'll be looking for Einstein locations in the future.