Caribou Coffee

Last straw for this establishment. Incredibly rude and unwelcoming service at the drive-thru window after I waited quite awhile to even get to the window - there was only one car ahead of me and wait was over 5 minutes. If she had said "thank you for waiting" or even a "hello, how are you?" I would have been fine. There was an issue with my order as well, and again, a "sorry" or some acknowledgment would have been great. Gal was literally snarling at me when I called her attention to it and she had to refund part of my money. I understand people have rough days, but this has happened several times now. My cold press coffee was undrinkable. I make cold brew at home and love its smooth taste, but this was so bitter and rancid that I couldn't finish it. There are other coffee establishments in this town that make their customers feel valued. I'll stay loyal to them.

I have been going to Caribou for 3 years because I love the coffee and food, but the Dubuque location has to be the slowest service ever. I would say the average wait time for a coffee is 8 min, but I have waited up to 18 min... because I timed it. I am usually only waiting behind 1 vehicles with no one inside the shop. I have gone to Starbucks multiple time in many different locations and the line was 10 cars deep, and i only waited 5 min or less.

This place was ridiculous. They were out of almost every type of Bagel. Ordered sandwiches, only to be told at the window that they could only make the sandwiches on one type of bread after ordering specialties. I ordered a Turkey, Avacado and Bacon on a Potato Roll. Only to have it made on a 12 or whatever grain bread. This was literally the worst sandwich I have ever had. Avacado was like some watery paste that was about paper thin on the bread. The bread was inedible. I took it off and ate the meat from the sandwich. My colleagues were in similar disgust with their choosing. All in all, I will never go to this place again and would recommend avoidance at all cost. For the price, the quality and service were a disgrace.

Food is okay but the employees are very unprofessional. I believe our server was Hayleigh, that's what the receipt said. We've had her before and the service was poor. This time my sister's drink was awful and my order was wrong. She took one sip and brought it back up to ask for a tea instead because it was made horribly. The lady said they could remake the drink, but clearly they couldn't make it right the first time. My sister was very polite about it, but the employees were rude. Hayleigh, if that was her name, and the blonde with long hair were whispering to each other and shaking their heads. Very poor customer service. We were visibly upset at this point because we could have been extremely rude. I am from Michigan, but my sister lives here. I will never come to this one again. Awful customer service. Lazy, childish employees.

Update: went there today and the staff was very pleasant. Seems like they got a new batch of employees.

I have been a loyal customer since it opened but today was ridiculous. Was in the drive thru for an absurd amount of time. I ordered ONE iced coffee. The person taking my order seemed like she wasn’t even listening to me. She asked if I wanted my iced coffee hot or cold. Asked multiple times about cream and sugar after I specifically said it right away. Then pulled up without a total and they handed me my coffee without cream. I asked if they put cream and sugar in it and they responded with an attitude saying “did you ask for it?” I said yes. They took it back without apologizing and put cream in. I said thank you and it was received with a snarky smile and an eye roll.

Was not work 11 dollars and some change. Dollar store sandwich, and the coffee wasn't even made as requested.
I can order from Dunkin and Starbucks with no issue. I can make my own coffee, and most small shops have no issue either. My first experience with this place makes me wish I had my money instead.

I'm not a fan of Starbucks but recommend it over this. Not only cheaper, but better service and better quality of product

Quite possibly the worst coffee establishment in this town. The bathrooms were filthy, the inside service was slow. I waited in line for 15 minutes and when I got up to the register, the girl mumbled something and walked away! The coffee tasted old and awful - like it was water. Don’t even bother going through the drive-thru either because you’ll be waiting just as long. The employees are so inept and rude. The management is so awful and rude. They just brush off your concerns and offer you free stuff just to shush you and to attempt to get you to come back to this awful place. Quite possible the worst, awfully run and managed store I’ve ever been to.

Each time I come to this establishment I am disappointed with my coffee. I am a coffee enthusiast and barista at a local coffee shop, and know bad quality ingredients when I taste it. Their syrups are cheap quality and overly sweet. As well as the Cold Brew press is watered down and a waste of money. Is there even caffeine let alone coffee in them? I have to wonder. I gave them slack for being new, but this is beyond a bad management problem. This is not caring for what you serve your customer, and even worse not caring what goes into their bodies and minds. Have yet to find a good experience here.... I do NOT recommend if you love coffee.

The bagels are flavored throughout. The bagels have a good texture. The coffee is delicious and so are the cookies. The coffee is smooth. The only downside was the bathrooms. They were dirty and the lock was tapped to the door.

Possibly the worst coffee shop experience ever. 20 minutes for a scalded latte, condescending servers (P.S. I was a damn good barista, so treating me like I don't know coffee honestly enraged me) , and a cold bagel... should've walked out the door based on the cashier. Please avoid this location... my issue is NOT with Caribou, just this terrible place.