Kreamkles of Valdosta

Update: I have updated from four to five stars after a recent visit. I highly recommend the cheesecake flavor.i got cheesecake with caramel sauce, strawberries, and Kit Kats. It was precisely the ice cream experience I wanted. I am looking forward to going back and iterating on my cheesecake order ☺️

Old Review:

Went twice. I think it's good stuff. I got the s'mores one the first time around with cookie dough and cheesecake bites. I got strawberry shortcake the second time. Staff was friendly. I think it's a shame the rolls of ice cream get covered by the toppings.

The ice cream does a good job of capturing the flavor experience they're going for and the abundance of toppings makes for a flavorful experience. I feel like the ice cream itself isn't super rich and I kinda wish it was. Make sure you get toppings and syrup!

Atmosphere inside was nice and the wait was not bad like other rolled ice cream places I've been. Overall, a good ice cream place worth trying!

Our kids love this place! Lots to choose from with flavors and toppings. A small or large cup include 3 toppings. The prices are high compared to a DQ, with a small cup being $5.99. We love the location and the downtown Valdosta area. The staff is always pleasant and we have never really had a long wait.

I have ordered coconut cream. It was good and tasty. The only thing that I can say negatively is that it is a little pricey. $6 for the small size.

We go there every weekend. Last time I ordered chocolate and coffee. It was really delicious… it’s still pricey. One of the reasons I prefer there is they use less sugar.

It was okay. The place looks really neat. I appreciate cream and ingredients being mixed on a cold plate. There were 2 size offerings visible at the cash register: small or large. I ordered a large, but I was tols I couldn't. They were out of the large cups for almost $8, before tax, but instead of removing that part of the display for sake of redundancy, they just had to keep telling the customers that they're out of large cups. The small cup was barely halfway filled. While the end result tasted good, the amount for a small, almost $7 before tax, was not a great value. It averaged to be about a little more than $2 per roll of ice cream.

I was just there with my husband and a polite young lady and her boyfriend were waiting for their order when the young lady with long brown hair brought it to them then proceed back behind the counter to continue on the other orders this young polite lady went up and quietly spoke to the employee and told her she didn't want whip topping. The employee then huffed and took the ice cream back and looked very frustrated and walked over to the trash can by the hand washing sink and rolled her eyes and scooped the whip topping with carmel drizzle on it into the trash can and there was still whip topping and proceeded to cut up more strawberries for the ice cream and give it back to the couple with a snarky attitude. It was at this point I looked at my husband and told him that we were leaving and not trying this place. Customer service is very important to me and I was not pleased at all with what I just witnessed. We have nine grandchildren who we like to take and try new things but of course we try the places out first and this is not a place I will ever bring them. If I could have given them zero stars I would have based on what I saw today.

The rolled ice cream was most excellent, the employees mixed the mix-ins perfectly, crushing all the cookies into small bits. Customer service was off the charts. Clean and fresh. Highly recommend!

What an amazing surprise in Valdosta. The ice cream was so good.

Both positive and negative things here. Very excellent idea and yummy ice cream! Each cup is made to order so service got behind. Ordered as a couple but received cups a long time apart

I give this place two stars because I like the concept. However, the girl behind the counter was not very friendly and the pricing is outrageous for what you get. For two large ice cream cups we paid $15. Yes, the toppings were good, but the ice cream was bland. The atmosphere is very loud with the echo of the paint scraper chopping up crackers and other hard items. The table was very wobbly and the dining area was not clean. Not worth the headache or the money in my opinion. We won't be going back.

Good product, fair price and a excellent customer service. The reason they get the 5 stars when I got to the place 20min before they close and already clean the blender and they still make me a milkshake. I advise to others restaurants and different to take note specially on Valdosta this is what a excellent customer service looks like. Thank you very much to the employees on Kreamkles of Valdosta for a job well done.