Rooted Coffeehouse

Nice place with delicious food and coffees. The tea is great as well!

Now this place is my new favorite coffee and tea location in the Augusta area. I go out of way everything to come here and it’s so worth it. Not only is the drinks amazing bu the food is better than expected. Come here and forget Starbucks was ever made.

We go so often,& love everything about Rooted...if they sold "stock"I would invest...I've never had a bad experience! Everything is always the best..
Thank you Rooted!

Coffee was great! They have a vanilla stevia syrup that was really good! They also started selling treats from snickerdoodled! My toddler loved them!!! Breakfast sandwiches and oatmeal are really good. Cute place! Bathrooms were extremely clean! The family bathroom even had extra diapers and wipes. Made it feel very family friendly!

So I am excited about something close and family own an it's not downtown but when you pay 12$ for acai bowl I would think you want to see you get 12$ worth. This is one of the days it looks like $5 worth there are days where you have wayyyyyyyyyyyyy less gornola and wayyyyyyyyyyyyy more acai. Call ahead or you will be waiting 20 minutes if you in a hurry. Even then you may wait 10 min. Cute atmosphere when you have time to sit.the first pick to me they got it right I just forget to take a pic of it on the side

Typically, I do not give reviews, but I wanted to share my experience at Rooted Coffeehouse. I have been on the Ketogenic Diet for three years now. I'm very fortunate to work from home and make all of our meals. Due to my lifestyle change, I rarely eat out. One of my long-time friends convinced me that it was time to step out and experience the outside world again for my Birthday. Everyone that knows me knows that I love Coffee. So, she wanted me to try Rooted Coffeehouse. I drove over 45 minutes to get to this establishment. The Coffeehouse is decorated for Christmas and beautifully done. The decorations alone won my heart. My friend and I grabbed a menu and seated ourselves at a table to review it. I was pleasantly surprised by all the Keto Friendly Options. They had add-ins like Collagen, MCT, etc. We walked up to the cash register, where a friendly woman took our orders. I ordered the Keto Cream Ice Coffee and The Lox without a Bagel. She suggested the Spinach instead of the Bagel, which was very helpful. I wasn't expecting someone to bring our items to our table, but another friendly woman did.

The Coffee was AMAZING, and the Cream Cheese and Salmon were delicious. I was highly impressed, so much so that I texted my Significant Other and stated I found us a Coffee Shop, it's a drive, but it's worth it. Another one of my friends showed up as well. I mentioned the Coffee I had was so delicious and I would get another one. She was kind enough to order me another one while she was placing her order.

There may have been a shift change because I started to see some new faces, but the same people who provided friendly CS earlier were still present. I received my 2nd Keto Cream Iced Coffee, but the Heavy Cream was overwhelming this time. It's a common mistake; the pour of the Heavy cream was too "heavy ."I stirred the Coffee just as I did the first one, and this one was white compared to the first drink that turned a tan color after mixing it. When I taste it, it tastes like drinking heavy cream from a carton.
I went to the different woman at the register, politely showed her the Coffee, and stated I thought it needed more Coffee. The woman stared at me for a moment and asked, " what did I order?" I said the Keto Cream Ice Coffee. She stated that it has heavy cream, and that's how it is supposed to be. I politely stated I had the same drink a few minutes ago, and the coffee and cream ratio was perfect; this time, the heavy cream was a bit too much, and I showed her the drink again. The entire time I am smiling and in good spirits. To me, this is nothing to be upset about because it happens at Coffee establishments every once in a while, and they just make the drink over.

She stared at me and said nothing.

I'm not confrontational, and I didn't want to throw away the Coffee because my friend had paid for it. So, I decided to correct it myself. I told the woman I would pay for the Coffee on the side or an expresso shot to add to it. She stated okay and rang me up for an expresso shot.
After adding the expresso shot to the Coffee, it was still "heavy" on the heavy cream. I threw the entire drink away and felt awful about it.

Heavy pours of creams and milk happen at Coffee Shops. Hey, I'm guilty of doing it at my own home sometimes. But never have I ever experienced an establishment that did not want to correct it complimentary. It was terrible Customer Service alone that the woman tried to defend the incorrectly made Keto Cream Ice Coffee.

The simple mistake of over-pouring the Heavy Cream should have been corrected complimentary. What started as a great first-time experience turned into an embarrassing, disappointing experience. Good customer service is EVERYTHING! I know you will continue to thrive without my business. But please train your staff on how to handle situations like this one. It will change your customer's entire experience. Have a blessed day, and I wish nothing but the best for your establishment.

Wonderful little spot with quality coffee! Ordered a White Christmas and it’s delicious. Great service and friendly staff. Keep up the great work!

An exceptional and quaint Coffee house experience located in Evans, GA. Stop by for a if you're in the area for a great cup of coffee and a pastry or sweet treat. I promise you won't be disappointed and totally worth the trip!

Wonderful place with great drinks and even better sandwiches.

Great service. Delicious food. Adorable seating area. But there’s very loud work being done during brunch hours next to the outside seating. Makes it a bit more difficult to enjoy.