Narrative Coffee Roasters

EDIT: I must have been unlucky during my first visit because I have been to narrative many times since and the coffee actually is very good, especially their seasonal drinks! Its my new favorite study spot. The baristas are very friendly and the customer service is exceptional. Definitely recommend!

The Atmosphere is really cute and the service was great the baristas were kind and made the drinks quickly but I honestly did not like the coffee at all. I’m surprised because all the reviews on here are praising the coffee. I got a iced vanilla oak milk latte and I could not taste the vanilla at all I’m not sure if they forgot to put it in or what. The menu is also pretty basic there aren’t many choices. It was also pretty pricey compared to other coffee shops in the area. I’m kind of disappointed because I wanted to love it.

I love the coffee here, but as someone who obsesses over customer experience and regularly invests in businesses, I’m really really disappointed with Narrative over one thing:

Fix your wifi! You’re missing out on so much more revenue because people get annoyed with the poor wifi and leave. I would have personally brought a lot more business your way by hosting casual business meetings here. However, I don’t because there isn’t ever any good consistent wifi.

Happy to change this to a 5-star review of the wifi is fixed.

Cute little place. Exactly what mercato needs. Too bad they don’t offer “fancy” drinks and only drinks that you can make at home.

My iced vanilla latte was good and so was the guava pastry. Black drip coffee is always terrible. Tastes burnt.

Narrative Coffee Roasters is by far the best place in Naples to get coffee. Specifically the Mercado location. The drinks are made with care and knowledgeable hands. They’re creative and extremely delicious. And one employee at this branch stands out. Echo is extremely professional and an amazing employee overall. She is efficient, skilled and always helpful. I will continue to be a regular at this shop for as long as she works there!

Love Narrative! My partner and I are here at least once a week and everyone is so nice. They remember our orders and the coffee is the best. They know what they are doing!

Are you looking for the best cup of coffee in Southwest Florida? Then look no further! Narrative Coffee Roasters provides the very best cup of coffee with an incredible aesthetic and bright friendly atmosphere. Speaking with one of the owners I was impressed with their passion to bring the very best coffee to Southwest Florida through their careful selection of beans, to their roasting process, to the modern equipment and attention to detail during extraction. Having been in multiple times and trying a variety of their drinks I can say that they certainly have achieved their goal. Their staff are incredibly friendly and every drink I have ordered has been made to perfection. If you are a true coffee lover then you will not regret visiting this place!

I wanted to love this place, but it’s just ok. It’s aesthetically pleasing with its minimal style and has a great location. However, the only reason I’m giving 4 is because of the awesome service from young lady barista (pity I can’t remember her name) who helped me out quickly when I spilled my very bitter oat latte on my laptop. She was kind of enough to remake my latte (which then was actually pretty good). I do recommend the owners level the tables to the floor as mine was very flimsy and make consistent cups.

Cool atmosphere but, I ordered a drip coffee and it was clearly made long before I ordered it. It was lukewarm at best and tasted old. If I go back it’s going to be to find a quiet place close to home but, I’ll be bringing my own coffee.

A vibe. I love this coffee shop! Baristas we’re super friendly and the birthday cake Iced latte was delicious. Definitely recommend!!