The Coffee Bean & Tea Leaf

First time coming to this coffee bean and it was not up to part. It’s a handful of people in here and nobody being helped or drinks taking forever to be made. Back counter where they make the drinks is horribly dirty. A complete mess. While there is only one person working the drive through and the front, the other girl is taking out the trash. With a messy counter with milk left out, dirty blenders sitting there, why would you be taking out the trash???? And not helping?

Amanda (the GM) and her staff do an amazing job each time! Yes sometimes the wait is a bit long but I always try to remember that they probably have a lot of mobile orders too. I used to be a die hard Starbucks lover but now I won’t go to Starbucks unless it’s for a medicine ball. Coffee and staff at Coffee Bean are a hundred times better than anywhere else I’ve been

I became a coffee bean fan in such short time and now I find myself disappointed. It takes me 30 minutes all together to drive there and drive back to go back and ask for a refund let alone to have them fix my order. The young lady that took my ordered clearly, had a hard time paying attention. Not only did I order two white mocha ice blended while asking for oat milk on one of those. What I ended up getting was two mocha ice blended with no indication as to which beverage had the oat milk. At this point, I feel like I paid an extra dollar for maybe getting oat milk or not getting oat milk. I guess it’s the guess game, or stealing my money. In addition, while I order a double chocolate mocha latte and repeated to her how I wanted no whip, turns I got whip (after letting her know twice I wanted no whip). I have never had any issues here before with my drinks. Truthfully, it seems like the young lady was in a rush to taking orders. All the other young ladies have done a better job. Such a shame, I thought this place would have done better than Starbucks. I get it, there is always time in getting orders down and ready but it’s always about quality for quantity.

Who ever did my order this morning, thank you!!! Out of the times I ordered, something is usually missing on my coffee drink but this time everything was done correctly and left a nice note! Thank you who ever C.B is ! Made my morning !

Both times I visited in different months I waited at least half an hour in line with only a few cars ahead of me . Secondly I have never had a smile or friendly interaction w any employee. They are ready to get rid of you. I also had to argue about being shorted change . Not coming here anymore

I used to love this place. I keep giving them a chance cause I like their drinks better than Starbucks, but the last few times I've gone they've messed up my drink order and weren't really apologetic about it. I know this is a stressful time in the world so I understand mistakes happen. I'm hoping this place gets better in the new year.

UPDATE: they have definitely improved their service

Great customer service but unless you take a swear it is impossible to enjoy the coffee inside. Too cold!

My favorite place for coffee and you don't get the chemical aftertaste like Starbucks does

Love this place. The main drink I get here is a Large Cookies N Cream Ice blended drink. One thing that annoys me is, this is the third time they switched their schedule. I got work at 6am and I normally leave at 5am to be at Coffee bean at 5:07am to start my day off with my favorite drink. Now they open at 6 am🙃 Just 2 weeks ago I came at 9 pm, because their schedule said they closed at 10pm. And when I got there at 9 they were closed. Now the schedule says 6am to 2pm.😭

We waited in line for 45 minutes no one even mentioned the wait no apology. We got 1 tea 1 coffee 1 water not a good choice for the wait we went through the drive thru